TASNEEF-RINA Business Assurance (TRBA) L.L.C. is a joint venture organization that is owned by Emirates Classification Society (TASNEEF) and RINA Services S. p. A.; as International Certification Body based in UAE, The company work to guarantee excellence to public and private companies, to assure the best performance of their organizations, products, people, facilities and supply chains through Certification and Training services; TRBA is an important contributor to the development of new legislative standards.

As a an ICT Specialist am:- Consulting with clients and departments to estimate and resolve IT issues- Administering data and network security for departments including system firewalls, antivirus, group policy and email security- Coordinating the needs of in-house IT experts and remote employees, vendors and contractors- Preparing budget estimates used by executives to plan, organise and schedule work- Installing, configuring and monitoring wireless network systems- Providing training to fellow employees about network security and the best computer usage practices- Creating, analysing, reporting, converting and transferring data through systems using application software

As Support Officer am:- Monitoring and maintaining networks and servers.- Upgrading, installing and configuring new hardware and software to meet company objectives.- Implementing security protocols and procedures to prevent potential threats.- Performing diagnostic tests and debugging procedures to optimize computer systems.- Documenting processes, as well as backing up and archiving data.- Designing and implementing efficient end-user feedback and error reporting systems.- Supervising and mentoring IT department employees, as well as providing IT support.- Keeping up to date with advancements and best practices in IT administration.

- Processed registrations with attention to compliance with operational policies andstandards.- Maintained excellent attendance record, consistently arriving to work on time.- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.- Collaborated with team members to achieve target results.- Managed team of employees, overseeing hiring, training and professional growth ofemployees.- Improved operations through consistent hard work and dedication.

- Patched software and installed new versions to eliminate security problems and protectdata.- Configured hardware, devices and software to set up work stations for employees.- Provided Tier 1 IT support to non-technical internal users through desk side support services.- Removed malware, ransomware and other threats from laptops and desktop systems.- Suggested software and hardware modifications to reduce lag time and improve overallspeed.- Maintained servers and systems to keep networks fully operational during peak periods.- Monitored systems in operation and quickly troubleshot errors.- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.- Submitted service tickets for equipment maintenance requests.- Assisted with updating technical support best practices for use by team.- Used ticketing systems to manage and process support actions and requests.

-Managing and Monitoring servers.-Serve as second-level expert helpdesk consultant for client/server applications. -Participate in the design and review of new Windows systems and Windows application deployments.-Establish and implement policies, procedures, and technologies to ensure system security.-Recommend any additional hardware or software requirements needed for successful Windows Server deployments, configuration, or maintenance.-Planning and implementing future IT developments and undertaking project work-Suggesting and providing IT solutions to business and management problems.-Monitoring network usage and performance.

- Determining requirements, designed, built, tested, implemented, maintained and enhanced business systems.- Determined proper installation parameters for software and hardware for smooth integration, transition, and efficiency.- Analyzed, detected, identified, and corrected technical problems and deficiencies. Provided computer and audiovisual display services for courses, programs, and conferences.- Develops internal policies, procedures and forms relevant to the ICT Marketing function- Conducting IS risk assessment, information security & cybersecurity risk assessment to support enhance and refine information security policies and controls to better enable business without compromising information security.- Set up and configured new machines. Installed, configured, and tested new software.

Technical Support.Information hotlines & Contact handling.Provides technical assistance to system users Provides desktop OS (Windows) technical support

● Installing Windows operating systems (OS), system and hardware configuration, troubleshooting system and hardware issues, software upgrades for OS and hardware and daily monitoring of servers and desktops. ● Install and configure peripheral equipment such as monitors, keyboards, printers and disk drives ● Install and modify personal computer and network hardware and software

● Install and configure peripheral equipment such as monitors, keyboards, printers and disk drives● Install and modify personal computer and network hardware and software● Technical Support/customer care● Maintenance and Troubleshooting● Various application / systems