Senior Engagement Manager
CurrentWith a history of successful client-facing roles, serves as project manager and liaison between multi-disciplinary internal, vendor and client teams on multiple simultaneous projects.Domains include Cisco enterprise networking/security, Cisco WebEx/Microsoft Teams UC, NetApp data center, Citrix cloud/on-prem, and security compliance & hardening.• Uses a project dashboard to monitor financial and performance status across projects, inform resourcing and achieve project cost, scope and schedule targets.• Applies operational standards and processes to project activities, (status reporting, change order generation, etc.)• Led development of a project plan templating process to streamline project startup, execution and close. Applies continuous feedback and improvement to tune the process.• Works with stakeholders to align expectations to statement of work. Adjusts via change order if needed, to clearly define measurable key objectives.• Works with consultants to develop project plan. Tracks performance to plan during project lifecycle. Adjusts plan in response to risks.• Engages stakeholders to determine best cadence for project objectives. Liaises with vendors to align external resourcing. Schedules internal resources to complete deliverables on time and budget. Reassigns tasks as needed internally and with vendor partners.• Continuously catalogs risks. Works with stakeholders to remediate risks. Reports risk resolution progress to management and client stakeholders. Escalates to internal management as needed for mitigation.• Meets with team to review task progress, identify risks and ensure objectives will be met.• Collaborates with PMO, managers and vendors to identify and eliminate resource constraints.• Reports to management on project SPI, CPI, risks and resource constraints.• Ensures completion of all project deliverables, knowledge transfer and solution documentation.• Leads lessons learned conversations. Follows with client satisfaction survey.
