Richard Shepherd Email & Phone Number

Indianapolis, IN, US

• With a history of successful client-facing roles, serves as project manager and liaison between multi-disciplinary internal, vendor and client teams on multiple simultaneous projects.Domains include Cisco enterprise.
• Uses a project dashboard to monitor financial and performance status across projects, inform resourcing and achieve project cost, scope and schedule targets.
• Applies operational standards and processes to project activities, (status reporting, change order generation, etc.)
• Led development of a project plan templating process to streamline project startup, execution and close. Applies continuous feedback and improvement to tune the process.
• Works with stakeholders to align expectations to statement of work. Adjusts via change order if needed, to clearly define measurable key objectives.
• Works with consultants to develop project plan. Tracks performance to plan during project lifecycle. Adjusts plan in response to risks.

Lancaster, PA, US

• Partnered with business to significantly improve IT department service offerings and provided day to day IT management:
• Ensured all IT requests were processed promptly by introducing a centralized IT ticketing system.
• Monitored and reported on issue resolution to ensure timely response.
• Partnered on adoption of Agile processes for delivery of IT services using the Jira platform.
• Enhanced security and delivered an improved user experience across multiple applications by recommending and managing introduction of Okta cloud SSO/MFA solution.
• Led the migration of internal server infrastructure to AWS cloud services.

Lancaster, PA, US

• Built a state-of-the-art IT systems and support infrastructure supporting one hundred eighty legal services professionals in six offices:
• Collaborated with firm leadership to align IT service delivery with company goals.
• Built a cohesive team of internal IT staff and technical vendors to support the company’s needs.
• Introduced a customer-service driven ethos to the department, centered on strong customer relations and backed by single-number 24x7 telephone support, together with logging and tracking of all issues and requests.
• Improved security posture and adherence to regulatory requirements by developing and implementing appropriate policies and procedures.
• Virtually eliminated unplanned downtime, mitigated cyber-risk and enhanced system performance by combining planned maintenance schedules with real-time event monitoring for all supported systems.

Lancaster, PA, US

• Provided direction for business intelligence and business applications functions:
• Led development team responsible for transforming siloed legacy ERP business reports and metrics into consolidated package sourced from new Microsoft Dynamics AX 2012 ERP system.
• Managed replacement MES (Manufacturing Execution System) selection and implementation, with interface to Microsoft Dynamics AX 2012 ERP system.
• Sponsored introduction of SharePoint as the focal point of the company's business systems strategy.

Akron, PA, US

• Led total make-over of IT support for two hundred fifty US staff and five hundred overseas staff in more than fifty offices worldwide:
• Instrumental in developing an IT management plan, giving executives visibility into IT services.
• Managed the introduction of an organization-wide, multi-currency donation management system, enabling single source donor lookup, consolidated reporting and enhanced donor metrics.
• Significantly improved company operational performance, by leading the implementation of a change management policy, which increased IT system availability from 97.5 to 99.9%.
• Spearheaded migration from physical to virtual VMWare server platform, improving server management and delivering offsite Disaster Recovery/Business Continuity capability.

• Developed a highly configurable Visual Basic based manufacturing order processing user interface (UI).Designed a related Oracle database, including SQL scripts and stored procedures, embedded in the UI code.Managed.
• Surgical appliances manufacturer - major customizations: keyboard driven (no mouse required), full reporting of operator actions, rollback/data recovery support in event of system failure conditions, batch order.
• Sheet metal products manufacturer - major customizations: Citrix server support, data import utility from JDE export file, support and display of large object data, bar code label printing, external document launch.
• Office furniture manufacturer - major customizations: bar code recognition for data input (operator, operation, quantity produced, etc. ), support for node display/data entry personalities at operation level.
• Plastic film products manufacturer - major customizations: touch screen support.Developed and deployed a number of custom applications such as:
• A real time stock forecasting and replenishment application for an airline food supplier,

Collaborated on design, development and startup of Automatic Gauge and Flatness Control software systems for a number of aluminum and steel rolling mills.Entrusted with leadership responsibility for the flatness control system. The flatness control system interfaces to the shapemeter roll, and includes the software controlling the mechanism for ensuring.

Designed process control and shutdown system hardware and hardwired failsafe systems for installation in onshore and offshore energy production environments.Coordinated design staff as lead hardware engineer on numerous oil platform shutdown system projects. Combined dynamic communication skills with technology expertise to lead a multi-national hardware.

Created and tested process control software for an oil terminal rail loading system with a project value of $1M.The work included design, in-house test, and customer witness test of the system.Some quotation work was also undertaken.

Congleton, England, GB

Developed, tested and installed real-time batch control systems software for a number of animal feed and processed food manufacturers.The software controls process, weighing equipment and interfaces to mill management systems.The language used is PL/M running on Intel hardware.

Designed and coded a utility used in the analysis of offshore safety systems control software.Designed software for a custom built safety system computer board, running a Motorola 68000 series CPU on a VME form-factor.

Assisted with hardware and software development work on data acquisition and instrumentation systems used in vehicle testing.

Windsor, England, GB

North Thames regional gas utility.Assisted with development of SCADA database running in Unix on DEC MicroVAX computer for control of Regional gas grid.

Bs, Electrical & Electronic Engineering

Pmp - Project Management Professional

Lean Six Sigma Green Belt

Spiceworks Fundamentals & Help Desk Deep Dive

Erp Workshop

Microsoft Windows 7 And Microsoft Office 2010

Microsoft Project 2007 Levels 1 And 2

Microsoft Office 2003

Visual Basic For Business Solutions/304

General Management