With a history of successful client-facing roles, serves as project manager and liaison between multi-disciplinary internal, vendor and client teams on multiple simultaneous projects.Domains include Cisco enterprise networking/security, Cisco WebEx/Microsoft Teams UC, NetApp data center, Citrix cloud/on-prem, and security compliance & hardening.• Uses a project dashboard to monitor financial and performance status across projects, inform resourcing and achieve project cost, scope and schedule targets.• Applies operational standards and processes to project activities, (status reporting, change order generation, etc.)• Led development of a project plan templating process to streamline project startup, execution and close. Applies continuous feedback and improvement to tune the process.• Works with stakeholders to align expectations to statement of work. Adjusts via change order if needed, to clearly define measurable key objectives.• Works with consultants to develop project plan. Tracks performance to plan during project lifecycle. Adjusts plan in response to risks.• Engages stakeholders to determine best cadence for project objectives. Liaises with vendors to align external resourcing. Schedules internal resources to complete deliverables on time and budget. Reassigns tasks as needed internally and with vendor partners.• Continuously catalogs risks. Works with stakeholders to remediate risks. Reports risk resolution progress to management and client stakeholders. Escalates to internal management as needed for mitigation.• Meets with team to review task progress, identify risks and ensure objectives will be met.• Collaborates with PMO, managers and vendors to identify and eliminate resource constraints.• Reports to management on project SPI, CPI, risks and resource constraints.• Ensures completion of all project deliverables, knowledge transfer and solution documentation.• Leads lessons learned conversations. Follows with client satisfaction survey.

Partnered with business to significantly improve IT department service offerings and provided day to day IT management:• Ensured all IT requests were processed promptly by introducing a centralized IT ticketing system.• Monitored and reported on issue resolution to ensure timely response.• Partnered on adoption of Agile processes for delivery of IT services using the Jira platform.• Enhanced security and delivered an improved user experience across multiple applications by recommending and managing introduction of Okta cloud SSO/MFA solution.• Led the migration of internal server infrastructure to AWS cloud services.• Delivered improved service levels and business continuity capabilities and introduced new workflow and collaboration opportunities through migration to Google Drive cloud platform for file and email management.• Sponsored a WAN network improvement project to increase bandwidth and improve network availability saving $82K/year by migrating from MPLS to SD-WAN technology.• Negotiated technology vendor contracts to match products and services with needs while maximizing ROI: • Achieved a print services cost reduction of over $60K annually. • Led a vendor shootout project to select the best fit anti-malware solution. Negotiated with finalists to obtain the best pricing. Completed implementation in less than one week. • Worked with strategic vendor partners to ensure appropriate licensing and service contracts were in place for all supported systems and services.

Built a state-of-the-art IT systems and support infrastructure supporting one hundred eighty legal services professionals in six offices:• Collaborated with firm leadership to align IT service delivery with company goals.• Built a cohesive team of internal IT staff and technical vendors to support the company’s needs.• Introduced a customer-service driven ethos to the department, centered on strong customer relations and backed by single-number 24x7 telephone support, together with logging and tracking of all issues and requests.• Improved security posture and adherence to regulatory requirements by developing and implementing appropriate policies and procedures.• Virtually eliminated unplanned downtime, mitigated cyber-risk and enhanced system performance by combining planned maintenance schedules with real-time event monitoring for all supported systems.• Reduced IT costs and improved system performance by migrating select systems to the cloud.• Improved attorney efficiency through initiatives such as the introduction of touch-enabled Windows tablets, which allowed easy hand markup of electronic documents.

Provided direction for business intelligence and business applications functions: • Led development team responsible for transforming siloed legacy ERP business reports and metrics into consolidated package sourced from new Microsoft Dynamics AX 2012 ERP system.• Managed replacement MES (Manufacturing Execution System) selection and implementation, with interface to Microsoft Dynamics AX 2012 ERP system.• Sponsored introduction of SharePoint as the focal point of the company's business systems strategy.

Led total make-over of IT support for two hundred fifty US staff and five hundred overseas staff in more than fifty offices worldwide:• Instrumental in developing an IT management plan, giving executives visibility into IT services.• Managed the introduction of an organization-wide, multi-currency donation management system, enabling single source donor lookup, consolidated reporting and enhanced donor metrics. • Significantly improved company operational performance, by leading the implementation of a change management policy, which increased IT system availability from 97.5 to 99.9%.• Spearheaded migration from physical to virtual VMWare server platform, improving server management and delivering offsite Disaster Recovery/Business Continuity capability.

Developed a highly configurable Visual Basic based manufacturing order processing user interface (UI).Designed a related Oracle database, including SQL scripts and stored procedures, embedded in the UI code.Managed successful customization and deployment of the application with $100-$200K managed budget per project with customers including: • Surgical appliances manufacturer - major customizations: keyboard driven (no mouse required), full reporting of operator actions, rollback/data recovery support in event of system failure conditions, batch order processing capability.• Sheet metal products manufacturer - major customizations: Citrix server support, data import utility from JDE export file, support and display of large object data, bar code label printing, external document launch capability (i.e., Word, Excel, HTML).• Office furniture manufacturer - major customizations: bar code recognition for data input (operator, operation, quantity produced, etc. ), support for node display/data entry personalities at operation level, transaction reporting to Oracle table for extraction and use in customer’s AS400 transaction tracking system.• Plastic film products manufacturer - major customizations: touch screen support.Developed and deployed a number of custom applications such as:• A real time stock forecasting and replenishment application for an airline food supplier,• A raw material management UI for a food packaging manufacturer,• A real time process modeler for a metal tube manufacturer.The applications interface to back end Oracle databases using ODBC connectivity, RDO/ADO/DAO and Oracle Objects for OLE.Utilized Crystal Reports to create custom reports, presenting data from Oracle views to the user.Contributed during all technical stages of projects, from initial requirements gathering through detailed design, testing and customer training/support.Developed documentation, and led training and presentations, appropriate to each stage of the project.

Collaborated on design, development and startup of Automatic Gauge and Flatness Control software systems for a number of aluminum and steel rolling mills.Entrusted with leadership responsibility for the flatness control system. The flatness control system interfaces to the shapemeter roll, and includes the software controlling the mechanism for ensuring the strip is wrapped correctly around the roll, and the coolant/lubrication spray control software.Tested applications on Windows NT PCs for deployment to VME-based Motorola 68000 series CPU boards.Commissioning of hardware/software on site, including setup and test of VME hardware, hardwired relay logic, plant transducers, coolant/lubrication spraybars and associated interface hardware, serial links, and testing of control software.Responsible for development of MMI screens using Wonderware's Intouch software, and development of database applications using Borland's Paradox package.Used other technologies including WonderWare InTouch MMI software, Borland Paradox database software, hardwired relay logic, RS232 serial data links, Allen-Bradley Flex I/O, Siemens S5, ProfiBus, and a variety of transducers on projects ranging in value from $150K to $400K.Systems installed at Heartland Steel, Heartland, IN; Alumax, Lancaster, PA; Reynolds, Louisville; Reynolds, Inasa, Spain; PT Supra, Indonesia.

Designed process control and shutdown system hardware and hardwired failsafe systems for installation in onshore and offshore energy production environments.Coordinated design staff as lead hardware engineer on numerous oil platform shutdown system projects. Combined dynamic communication skills with technology expertise to lead a multi-national hardware design team on a $2M oil platform shutdown system for the Hibernia platform. The Hibernia platform is located offshore Newfoundland.Participated on the hardware and software design of programmable logic controller (PLC) based pipeline control systems for a number of petroleum product pumping stations. Developed the interface to a variety of plant transducers on these projects.Technologies used include Allen Bradley PLC5, Modicon 948 and Triconex PLCs.Promoted to Project Engineer after 6 months.

Created and tested process control software for an oil terminal rail loading system with a project value of $1M.The work included design, in-house test, and customer witness test of the system.Some quotation work was also undertaken.

Developed, tested and installed real-time batch control systems software for a number of animal feed and processed food manufacturers.The software controls process, weighing equipment and interfaces to mill management systems.The language used is PL/M running on Intel hardware.

Designed and coded a utility used in the analysis of offshore safety systems control software.Designed software for a custom built safety system computer board, running a Motorola 68000 series CPU on a VME form-factor.

Assisted with hardware and software development work on data acquisition and instrumentation systems used in vehicle testing.

North Thames regional gas utility.Assisted with development of SCADA database running in Unix on DEC MicroVAX computer for control of Regional gas grid.