- Prepare and process essential customs documents, including invoices and shipping documents.- Coordinate with customs authorities on classification, valuation and tariff determination.- Manage customs clearance procedures for imports and exports, ensuring compliance with SLPA regulations and air cargo protocols.- Collaborate with container yards, shipping lines and UPB warehouses to streamline import clearance.- Negotiate contracts with shipping partners, maintaining strong business relationships.- Track freight movement using advanced software and satellite technology.- Provide clients with regular updates on shipment progress, ensuring transparency and satisfaction.- Manage data entry and maintain accurate records to support client satisfaction and streamline operations.- Oversee and optimize supply chain processes, focusing on enhancing efficiency and reducing costs.

- Led a team in the successful transition from Maestro Cards to Master Chip & Pin Cards for over 5,000 customers, overseeing call center operations for both inbound and outbound calls.- Oversaw the creation, deletion and linking of customer profiles in the Debit Card Division, ensuring accuracy and compliance.- Was part of the team that coordinated the nationwide distribution of Debit Cards, streamlining issuance processes for improved efficiency.- Analyzed customer feedback to drive improvements in satisfaction and experience.- Collaborated with IT and technical teams to resolve card system issues.

An indoor and outdoor advertising companyincorporated in 2008, specialized in showroom and bus shelter branding. With over 500+ locations where branding is done across the country. Partnered up with Dialog Axiata PLC in sales and distribution of Sims and WiFi Routers. - Headed a team handling Dialog Operations with oversight of 60+ staff across Ampara, Batticaloa, Colombo, Horana and Trincomalee.- Coordinated with Dialog Axiata PLC to drive sales and marketing opportunities, while managing stock control and providing weekly financial updates, ensuring alignment with budgetary goals and cost management.- Prepared and maintained P&L Statements / Cash flow, coordinated and issued stocks to branches. - Managed detailed staff personal files, executed staff payroll, filed EPF & ETF and handled related financial activities.- Completed assigned tasks from management, ensuring seamless day-to-day operations.Additionally,- Managed the financial operations for advertising across bus shelters, showroom branding, and digital screen markets, overseeing 50+ locations to ensure timely renewals and optimize cash flow.- Monitored accounts receivable and payable, ensuring accurate financial tracking and reporting, while providing updates on renewal statuses to maintain consistent revenue streams.- Worked closely with internal teams to align advertising efforts with financial objectives, controlling costs and maximizing return on investment for all campaigns.- Curated content for Bambino's Facebook page, enhancing brand visibility and engagement.