* Strategic Consulting, including business plan & sales strategy development.* managing a team of customer services staff* keeping accurate records of discussions or correspondence with customers* analyzing statistics or other data to determine the level of customer service your organization is providing;* producing written information for customers, often involving use of computer packages/software; * writing reports analyzing the customer service that your… Show more * Strategic Consulting, including business plan & sales strategy development.* managing a team of customer services staff* keeping accurate records of discussions or correspondence with customers* analyzing statistics or other data to determine the level of customer service your organization is providing;* producing written information for customers, often involving use of computer packages/software; * writing reports analyzing the customer service that your organization provides;* meeting with other managers to discuss possible improvements to customer service;* training staff to deliver a high standard of customer service Show less

 managing a team of customer services staff keeping accurate records of discussions or correspondence with customers analyzing statistics or other data to determine the level of customer service your organization is providing; producing written information for customers, often involving use of computer packages/software;  writing reports analyzing the customer service that your organization provides; meeting with other managers to discuss possible improvements to… Show more  managing a team of customer services staff keeping accurate records of discussions or correspondence with customers analyzing statistics or other data to determine the level of customer service your organization is providing; producing written information for customers, often involving use of computer packages/software;  writing reports analyzing the customer service that your organization provides; meeting with other managers to discuss possible improvements to customer service; training staff to deliver a high standard of customer service Show less

 Implementation business procedure. Assisting General Managers. Maintain quality standards. Controlling cost or expenditure. Training employees Preparing reports. Attending meetings. Doing presentations.

*Providing technical support over the phone to all IT users for our Clint SREI Infrastructure.*Handling incoming incidents via the phone / e-mail promptly and effectively.*Diagnosing and resolving a wide range of technical issues over the phone.*Take ownership of a call and seeing it through to closure.*Escalating calls and issues where necessary to senior managers & team leaders.*Investigating and implementing ways of reducing calls to the Help Desk.*Ensuring that all… Show more *Providing technical support over the phone to all IT users for our Clint SREI Infrastructure.*Handling incoming incidents via the phone / e-mail promptly and effectively.*Diagnosing and resolving a wide range of technical issues over the phone.*Take ownership of a call and seeing it through to closure.*Escalating calls and issues where necessary to senior managers & team leaders.*Investigating and implementing ways of reducing calls to the Help Desk.*Ensuring that all call details are captured and entered in the logging software.*Updating support documentation. *Answering & responding to all calls & requests within agreed time scales.*Keeping customers updated as to progress.*Provide troubleshooting and configuration support for client desktop and networking environment. Show less

Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues

Being a Customer Care Associate, I was responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems.