 Maintain and develop business relationship with Key clients Assist in all import and export air, sea and road shipments to ensure smooth running of the operations. Negotiate freight and transportation rates with suppliers to ensure rates are competitive and service availability. Actively promote MFC services for customer enquiries by phone or email. Deal quickly and efficiently with customer enquiries by phone or email. Expedite customer bookings and provide regular status updates to ensure customer satisfaction. Send quotations to clients – both internal / external and follow up on quotation. Actively explore additional new business opportunities with potential and existing client base. Coordinate Air, Sea and Road shipments (import and export) to ensure smooth running of the operation. Liaise directly with overseas agents for all rate requests that are not held within the pricing folder or that require ex works charges. Send out sales leads, routing confirmations, status reports and rate request. Preparation of weekly/monthly reports and on bookings, volumes and revenue as well as customer ranking.

 Have been awarded as the top employee of the company for sales, customer experience, average call handling time & resolution rate [overall] in Sutherland Global Services in 2009 - 2010/11.  Managing high value business customer calls from USA & providing customized solutions & upgrade options. Here by expertise from floor operations was used effectively. Up-selling Dell products based on customer’s need. Maintain broad knowledge of customer products and services. Participate in meetings and activities held to improve customer satisfaction and business performance. Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc. Maintain and update customer documentation as needed. Handled Team in Team Leader’s absence as a Supervisor.  Provided guidelines to junior hardware consultant and new hire to enhance Customer Experience. Delegating tasks to team members Assisting the team by performing the tasks with them Helping with training and development Handling complaints and resolving escalations. Reporting to senior management / personnel when required

 Acknowledged & awarded as the most hardworking employee in WNS 2007.  Inform customers about services that could suit them Imparted process training as a trainee supervisor to new hire for two months as a process requirement. Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Accomplishes customer service and organization mission by completing related results as needed. Provide excellent customer service to improve business performance. Contribute ideas to resolve customer problems to improve productivity.