• Covering: South Africa• $4+ million new business revenue generated in FY21 H2 for Microsoft's modern workplace in the SMB market due to my deep understanding of Microsoft 365 technical capabilities and customer-centric sales techniques. • $320K - Google Compete Win, I led the technical discussion from the Microsoft team, scoping and designing the licensing, technical capabilities, security requirements, and business requirements that meet the customer's specific needs. • #1 resource for South Africa SMB market for Protection of Personal Information Act (POPIA) compliance regulation, delivering sessions and designing solution requirement, license requirement and mapping it to the technical conditions for meeting the compliance obligation of the act.• Identified customer business and technology challenges and aligned customers on the business value of modern work solutions and how they can use them to support their business requirements.• Develop financial analyses for customers, TCO analysis, and cost savings by acquiring and deploying Microsoft technology.

• Covering: Kenya, Nigeria, Botswana, Zambia, Zimbabwe, Namibia, Mozambique, Angola, Ethiopia, Tanzania, Rwanda, Jordan, Libya, Afghanistan, Iraq.• FY20 Specialist Guru Award. • Over 300% attainment for FY20 was achieved through successful account planning and orchestration with the account executives.• Microsoft 365 technical sales lead expert for a set of top unmanaged accounts across the Middle East and Africa region. • Working proactively to deliver exceptional customer experience in demonstrating the technical and business aspects of the solution to customers over Microsoft Teams across Microsoft's modern workplace workloads: Office 365 / Enterprise Mobility + Security / Windows 10. • Develop technical recommendations and proposals based on the solution opportunities for the customer. Reviewed and validated solution recommendations for the customer as well as deployment requirements to help customers anticipate the cost and return on investment.

• Covering Kenya, Nigeria, and Ghana• Identified key businesses in the region and worked with them towards purchasing and consuming Microsoft's 3 workloads: Azure, Modern Workplace & Business Applications. • Proactively worked together with Microsoft partners to sell Microsoft cloud solutions to meet revenue targets. • Work with the marketing team on running new campaigns to drive new customer adds.

• Achieved the highest customer satisfaction and retention with a 98% success rate.• Provided Post/Pre-Sale support via phone, chat, and e-mail, helping and guiding customers through their purchase journey.• My exceptional customer service skills were used in the quality and training session as a sample of exceptional customer service examples.• Aligned with warehouses regarding customers' items pending shipment to understand the obstacles and find alternative solutions.• Followed up with logistics and delivery couriers to ensure successfully delivered of our products to our customers across the globe.

• Handled general, sales, and technical inquiries from our customers and restaurant partners across the US and Canada.• Worked as back-office support for over 1000 restaurants, handling menu updates and various inquiries.• Processed orders that were not delivered to the restaurants via our online ordering systems.• Handled collection tasks managing bad debts and unpaid bills by the restaurants.• Manage service request from restaurants set up new accounts and reactivating old ones.

• Acted as a front liner responding to resolving inquiries. The main purpose was to facilitate and provide a Vodafone global customer service standard.• Handled customer's technical issues they faced with mobile devices.• Handled customer's inquiries regarding their monthly bill usage, processed payments for customers where required, and offered to cross-sell by recommending the appropriate plans based on customer usage.• Ensured customers interactions were in line with agreed SLAs• Provided exceptional customer service by going an extra mile.