Branch Manager, Handling Local Arabic passengers and maintain there US & EUROPE air tickets and hotel reservations.

• Ticket modification / reissue, discount voucher issuance.• Travel agents issues.• Out stations GSA issues / handling no show Pax.• Group booking and create Tour codes.• Travel Agents training for tickets issuing and modification.• Customer care service.• Promote Rak Airways sales at TA.

• Working as a Reservation & Ticketing Supervisor on Front Desk.• Issuing & Re-Issuing (Inbound and Outbound) Tickets.• Refunds• Solving Travel Agents problems• Staff SITA system training • Issue go-show tickets for passengers, Issue COD tickets for INAD / Deportee Pax.• Sending ADL / PNL to the various Airports, Sending catering load / flight load to the concern department upon request.• Solving complaints and handle complex transaction related to processing and issuing tickets, amending reservations, calculating best fares, checking / changing itineraries and any other additional services as required for passengers.• Co-ordinate with the commercial department on issues related to online booking engine, online payments, tickets bookings and seat availabilities. • Maintain and build good relationship with staff, external partners and client like travel agents.• Manage DSR and forward report to the finance department

• Working as Call Center Team Leader- Supervisor• Dealing with calls in a highly professional manner.• How to act as the first point of telephone contact for a customer.• Handling complaints in a diplomatic way• Accurately updating customer records with information• Responding to customers who have special communication needs, such as language difficulties or disabilities.• Answering any queries quickly within two rings and efficiently.• Quickly understanding a caller`s point of view and to empathize with them.• Fully aware of all laws & regulations regarding data protection.• Manage Call Center Agents Roster

I have following job task performed during my 20 years carrier in travel agency. I joined the company as trainee and reach the position of Reservation & Ticketing supervisor.• Managing all the work related to travel & tourism.• Issuing tickets & hotel vouchers.• Handling corporate clients by planning and preparing their tickets & hotel vouchers• Hotel accommodation, Transportation, Airport assistance.• Package tours reservation all over the world using system DTOW• Assign seats for passengers.• Rebook passengers who miss their flights.• Handle customer’s inquiries (calls) about airline schedules, fares, hotels, and taxis.• Using Computer Automated Software Falcon Subscriber Reservation/Falcon Subscriber Ticketing System (SABER) to perform these tasks.• Meeting sales targets as set out by the travel agency manager.