Key Deliverable:• Proven working knowledge of using and supporting user accounts on Windows Server 2008/12/16, Active Directory and Exchange.• Ensure connectivity on each user’s system for email communication and related business applications.• Proven experience running and providing advanced support to popular desktop applications such as Microsoft Office 365/Exchange/G-Suite user account management.• Troubleshoot and resolve all issues encountered with PCs, Laptops, Printers… Show more Key Deliverable:• Proven working knowledge of using and supporting user accounts on Windows Server 2008/12/16, Active Directory and Exchange.• Ensure connectivity on each user’s system for email communication and related business applications.• Proven experience running and providing advanced support to popular desktop applications such as Microsoft Office 365/Exchange/G-Suite user account management.• Troubleshoot and resolve all issues encountered with PCs, Laptops, Printers, Scanners, Hardware and Software.• Keep Inventory of all hardware and software.• Ensure technology is accessible and equipped with current hardware and software.• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.• Overseeing computer security and anti-virus updates etc. Monitor and remove virus, spyware, and other non-authorized software.• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.• Perform daily/monthly security backups and regularly test integrity & Disaster Recovery.• Setting up new users and managing backup, security and passwords.• Provide IT support to users within & outside the office.• Record user’s complaint/issue and upon resolution confirm the same with the user and acquire his acknowledgement.• Handling Etisalat related issues with the mobile, internet, land line, sims and bills.• Ensure that all tasks performed follow the ITIL framework on the IT Service Management System.• Ensure that all support requests, all devices hardware & software assets are updated.• Supports over 200+ users.• Handling PABX IP Telephone system, Bio-metric time attendance system, IP Cameras, NVR DVR Systems & Mobile Device Management.• Maintaining up to date technology documents/certificates such as product registrations, maintenance agreements, service contracts, etc. related to technology operations.• Managing Salesworx CRM• Cognos BI Report Author Show less

• Installing and configuring Windows Servers.• Supported and maintained servers and backups.• Supported Microsoft Office 2010/2013.• Managed and Administered Windows 7 and Windows 8 workstations and laptops• TCP/IP configuration .• Added, maintained and removed objects within Active Directory.• Troubleshooting hardware and software problems.• Installing and configuring the peripherals, components and drivers.• Installing software and application to user… Show more • Installing and configuring Windows Servers.• Supported and maintained servers and backups.• Supported Microsoft Office 2010/2013.• Managed and Administered Windows 7 and Windows 8 workstations and laptops• TCP/IP configuration .• Added, maintained and removed objects within Active Directory.• Troubleshooting hardware and software problems.• Installing and configuring the peripherals, components and drivers.• Installing software and application to user standards. Show less

Install, move and upgrade information systems hardware, software and peripherals, communication equipment’s and other office technology devices.Installation of latest versions of Operating Systems on demand, per requirements of the clients.Oversee the testing and monitoring of applications and systems performance.Provide ongoing individualized and group training programs to meet the varying needs of the company.TCP/IP Network troubleshooting and maintenance.