• Installed and configured hardware and software, troubleshot technical issues, identified bugs in code based on user issues, and recommended changes using VB.net and C#.• Analyzed quantitative data to understand shipment routes and destinations, which enabled the team to negotiate with vendors and generated multi-million-dollar cost savings over five years. • Targeted inefficiencies and areas of need business cases and identified automated solutions to unsustainable manual processes, which saved over 20+ work hours per week. • Introduced a key customer support priority system to improve client retention, which helped to prevent millions in potential losses. • Managed over 4.9K tier II and tier III tickets, communicated with users to understand the root causes of technical problems, investigated application issues related to backend data, and resolved escalated issues. • Supported major customer acquisitions generating multi-million-dollar annual revenue, which included gathering requirements and conducting validation and verification of customized functionalities. • Performed SQL database administration, provided high-level technical support for ERP database environments, and created tables, views, and functions to enhance data visualization and reporting. • Analyzed changes to industry standards, assessed potential business impact with stakeholders, evaluated third-party requirements, and managed projects to ensure compliance with new standards. • Utilized Jira, EasyVista, Remedy, and Fresh Desk for ticket management.• Managed new customer integration process, created UI credentials, API credentials and SFTP.credentials, which included onboarding over 90 customers smoothly and efficiently. • Managed security for internal and external users using various access levels, rights, and permissions. • Served as bridge between the developers and user for deployment related issues.

• Reviewed and analyzed system specifications, collaborated with developers to develop effective strategies and test plans, executed test cases, and analyzed results. • Evaluated product code according to specifications, created logs to document testing phases and defects, reported bugs and errors to development teams, and troubleshot complex technical issues. • Conducted post-release and post-implementation testing, which included collaborating with cross-functional teams to maintain quality assurance throughout the software development lifecycle. • Utilized Visual Studio for VB.net and C# code reviews and changes.

• Eliminated duplicate data after combining various client lists, maintained international address hygiene, and pre-sorted for local and international postal authorities to secure postage discounts. • Used BCC Mail Manager for data hygiene and postal presorting.• Created address labels and/or exported files from BCC Mail Manager for inkjet/videojet printers.

• Wrote code in COBOL to insert, delete, and update data files stored on mainframe computer, maintained the lists for various clients, and created reports. • Created scripts for re-use by non-programmers for list maintenance.• Communicated with clients for support day to day data related needs.