Interviewing applicants with Department heads.Deciding on Pay scales for new employees.Setting staff meetings and organizing staff functions.Conduct appraisalsProcessing employment and visit Visas.Maintaining attendance records and arranging flights for staff.

Approvals of outward telex transfers.Monitoring TT payable accountsHandling standing orders.Processing all outward remittances,central bank/Foreign currenciesCollecting central Bank figures from different banks & coordinating with Treasury for settlementInforming other banks about their central Bank figuresBank inquiries through SWIFT and customer inquiries

Managing customer calls and complaintsEnsuring all issues are handled effectively and efficientlyEnsuring all operations / back office work supports front office staff requirementsAttending customer inquiries regarding outward remittances for local & foreign currenciesDealing with customers to ensure they leave satisfied