Mohammad Rashid Email & Phone Number

Navi Mumbai, Maharashtra, India

As a System Administrator, I manage the Windows Server environments and IT infrastructure, ensuring optimal system performance and security across the organization. I am proficient in configuring and maintaining firewalls, operating systems, and Microsoft Exchange, while also managing DNS configurations for seamless network and email operations. I leverage my problem-solving and troubleshooting skills to resolve complex issues and collaborate across teams to maintain a stable IT environment. Additionally, I focus on hardware and software maintenance, with an emphasis on documentation and system monitoring to ensure smooth and efficient operations.

Durgapur, West Bengal, India

Worked within an Agile environment, managing Azure work items and collaborating with the Scrum team to deliver on project sprints. Developed and maintained CI/CD pipelines using YAML for Azure infrastructure deployments, automated build processes, and configured self-hosted agents for Azure DevOps jobs. Actively contributed to code reviews and ensured smooth development workflows through Git repository management and branch policy enforcement. Leveraged PowerShell to automate tasks, ensuring faster and more efficient operations.

Durgapur, West Bengal, India

Designed and developed user-centric, mobile-optimized web pages using HTML, CSS, JavaScript, and jQuery. Balanced functionality and aesthetics to enhance user experience. Built reusable code for scalable web solutions and optimized site speed and performance. Applied graphic design tools like Adobe Illustrator to create engaging visual elements, enhancing the appeal of websites.

Kolkata, West Bengal, India

Managed the setup and configuration of software and hardware systems, including workstations and accounts. Ensured consistent system performance and security by monitoring and troubleshooting issues. Handled daily data uploads and reports, optimizing dialer campaigns and system performance to support customer service operations. Focused on maintaining system uptime and resolving technical issues quickly to avoid disruptions.

Andal, West Bengal, India

Worked closely with clients to understand their technical needs and recommended suitable computer configurations and software solutions. Handled customer inquiries both in person and over the phone, providing expert guidance on hardware and software products. Negotiated sales and helped clients maximize the use of technology to enhance their operations, keeping up to date with the latest advancements in the industry.

Kolkata, West Bengal, India

Led a team of 12-18 people in providing technical support to potential clients. Monitored team activity, produced daily reports, and created monthly action plans to optimize performance. Focused on improving team efficiency through coaching, training, and continuous feedback. Reported directly to the Operational Manager, contributing to the strategic direction of the department.

Gniit, Computer Software Engineering

Bsc.It, Computer Software Engineering, B