Rashid Ejaz Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi

In readiness for Abu Dhabi International Airport's move to the new Midfield Terminal - - Developed new Operating Models for Landside Operations, Airport Management Center (AMC) and Airside Operations- Prepared comprehensive set of new Standard Operating Procedures in line with changes to operating models and the overall asset itself- Facilitated 'Airport Journey' workshops with the broader Airport Community (Ground Handler, Government Entities, Airline Representatives) to explain new operating concepts and familiarise the community on new / different assets available at the new airport

Dubai, United Arab Emirates

Manage all aspects of Operations and Order Fulfilment for The Food Look. The Food Look design and deliver innovative Commercial Display solutions. We specialise in Visual Merchandising for Fresh Food Displays including Deli, Meat and Bakery Counters. We also work closely with our customers to help them to reduce waste and improve function within their displays.Based in Dubai, we aim to provide a prompt and personal service to Middle Eastern Supermarkets, HoReCa (Hotel, Retail, Catering), Catering Suppliers and Airline customers.

Dubai

Led the migration in terms of Business Readiness of a major Middle Eastern bank client migrating from their current platform to Network International's Way4 system. Led implementation of new Delivery Manager operating model into NI including organisational change, new processes, PM Workflow Tool, Capacity Planning, Standard Product BRD, SOW and Costing Templates. Led Project Cost Estimation strategy, including building tool for accurate activity-based estimation. Negotiating with Vendors to agree revised costs and Service Level Agreements (SLAs).Responsible for creating and implementing Target Operating Models for 2 Banks.Facilitated business analysis, process mapping and requirements gathering workshops with the client.Acted as interface between business and technical project team, supporting configuration and testing. Created and delivered training material for internal and client operations.

Performance Power Ltd is an independent Management Consultancy specialising in the provision of advice, guidance and the delivery of big and complex performance improvement. Our expertise covers Central and Local Government, Telecommunications and Media, Utilities, Financial Services and Defence. We work very closely with our clients and their employees to provide a robust business transformation and successful benefit delivery. Performance Power Ltd only uses highly experienced personnel that are passionate about delivering value for our clients and their customers. We can provide consultation on business or process re-engineering; performance and efficiency improvement; as well as organisational change. We are highly experienced in the delivery of large, complex and often muti-national Change Programmes so we know what works and what doesn't.

London, United Kingdom

Responsible for production and delivery of the benefits case relating to the Central Services Refresh (CSR) project, a cross-London insurance market initiative that Lloyd's is co-sponsoring.The project aim was to identify what service changes that insurance companies operating in the Lloyd's and Company markets want from a central service provider and deliver a compelling business case for a potential multi-million pound investment in new technology and service changes.

London, United Kingdom

Delivered programme of Lean Six Sigma reviews in a number of Underwriting operations teams most significantly in Aviation, Terrorism, and Contingency/Enterprise Risk removing non-value adding activity relating to report production and quality control. Credit Control review reduced report delivery time from day 25 to day 7 of month, eliminated 28% of NVA production effort and expanded oversight of unpaid, overdue Premium from £47m to £127mRe-designed and implemented a new quality control tracking tool used by the outsourced data entry provider. Signficiant new insight was provided through improved reporting and 80% of effort to produce monthly packs was removed. Created sophisticated Capacity Planning tool for Operations to accurately predict demand, scenario test volume and capacity changes and determine local training needs (based on AOM model)

London, United Kingdom

Implemented BPR project in the Pricing & Actuarial function to improve - - GLM and price optimisation capability (£XX million business benefit)- All Individual, SME and Corporate product pricing processes- Resource planning using MS Project- MI and analytic tools used in Corporate PMI pricing- Interfaces with Sales, Marketing and Finance- Pricing data, methodology, model and reporting documentation

Luton, United Kingdom

Member of the Luton Excellence Team working as a programme leader on a Call Centre Centralisation programme and also undertaking a cross-council Business Support review

London, United Kingdom

Leading change projects to design and implement new Responsive Repairs, Voids and Homelessness Prevention business models using Lean and Hammer Wheel Business Transformation principals. Implementation of projects managed using Prince 2Delivered £450K of additional revenue through early implementation of new Property Allocations process, doubling number of properties Let from 15 to 30 per week using Lean flow principalsBusiness Design blueprints created using Six Sigma analysis and Voice of the customer based statements applied to each aspect of the model (Processes, Systems, Org Structure, Roles and Culture)New Voids business model delivered £850K of bottom line benefit via reducing empty property turnaround time from 70 days down to 28Designed and implemented new Homelessness Prevention model to deliver £390K of operating cost savings over 3 years via departmental restructure thus enabling a greater breadth of Housing Options, provided faster to a wider Council customer baseReduced appointment backlog from 330 appointments to 0 enabling customers to book same day Improved usage of document storage system, Anite, via new interface with the Housing system Northgate, 60 new templates, cross-department re-training provided by new internal trainers Created business case for and procured new Online Housing Application software in order to deliver an annual cost saving of £73K and eliminate a backlog of ~7500 unregistered applications

Led a team of 7 Six Sigma Black BeltsManaged a Six Sigma and Lean program delivering £1.14M in bottom-line savings in 2007Recruited, trained and certified all Belts in Six Sigma methodology via off-site class-based training and personal coachingDeployed a Prince 2 based program to successfully deliver 30 Six Sigma projects to support an Offshoring initiative. This approach is now used to deliver a higher volume of smaller projects, to the wider businessProgram managing business-wide implementation of a new Capacity Management methodology (Active Operations Management) and software tool (Workware) to deliver £240K of savings

Managed customer facing Six Sigma and Prince 2 Projects -Led design and implementation of a new application that digitised the manual Policy Checking process, providing a cost saving of £250KReduced Marsh Aviation and Global Markets Slip/Policy Mismatch errors by 54% (£10K/Year) and implemented a continuous improvement strategy to reduce their Reject Rate by 50% across MarshSupported Sales Team as a Prince 2 Project Manager in a successful multi-million pound bid to provide a major Broker with Xchanging resource to enable them to migrate to a new Risk Trading Platform

Tunbridge Well, Kent

Managed 12 Process Improvement projects in total - £100,000 revenue recognition following re-engineering of the VAT Returns Reconciliation processStreamlined the Sales New Business process to simplify and speed up assessment of target customers Reduced time span from 100 days to 25 days, of HR Compliance training process

IT Management training programme combining four 6-month rotations and IT / Six Sigma and Management training. The program developed Technical, Facilitation, Communication and Leadership skill -

Member of the GCF Corporate Digital Cockpit Team working with 29 GCF businesses around the world to implement 21 Global GCF measures into a single business-wide CockpitTechnical lead for 13 businesses across the world, local teams consulted me to design and implement integration plans to interface local business data feeds to the global systemManaged an offshore development team under severe time constraints, to roll out a new version of the application on time. Clear prioritisation of deliverables and teamwork was a key to success

Created Disaster Recovery Plan for GE Frankona Re in EMEA. Researched DR strategies, audited all affected systems and sites and implemented approachNegotiated a cost-effective Rental Agreement with equipment supplier. I had to identify and change in-house procedures within GE Frankona in order to make such a Rental Agreement possible.

with GE businesses across Europe consulting on Sales Tools and strategies as member of the European Sales Digitisation Initiative team, to improve Sales Force Effectiveness and Customer Touch TimeRedefined, designed and implemented new Customer Contact Management Process for the CIG GroupDesigned, implemented and rolled out MS Access Survey Tool used to baseline Customer Touch Time of the entire GE CompuNet Sales force in Germany, leading to strategic-level process changes

Negotiated deal closure between customers and Sales department with a total worth of $1,500,000Led sales team interfacing with customers to design creatively structured EDI deals, provided financial analysis, facilitated cross-functional resources to solve technical problems and negotiated client contractsLed a team of IMLPs to analyse how GXS Sales touched the rest of the organisation and presented findings and proposed strategic recommendations to the CEO

As member of the Tax & Legal Services Lotus Notes team, I was responsible for project management, development, administration and support of databasesCommunication was essential in this job, professionally dealing with support calls, meeting clients face to face across Europe and interpreting client requirements into specifications

Bsc (Hons)

Education record

Education record