• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands• Verification of system and transactions flow via system debugs• Determine, resolve and communicate technical and business presales issues to presales management• Responsible for management and support operations of various international clients• Liaison with various units in IT & coordinate with relevant teams pertaining to new improvement ideas in the existing system• Proactively observe and develop recommendations for existing and future strategies pertaining to infrastructure and software• Identification of risk approaches, mitigation policies and risk management pertaining to online systems and relevant SOPs of different banks and client financial institutions• Accomplished audit assignments, analyze and generate system reviews of data and documentation• Provide technical guidance in planning and executing assigned projects

• Identifying technical problem in the deployment of products at client end along with relevant configurations and fine tuning of systems to ensure optimum performance of the application• Responsible for management and support operations of various domestic and international clients• Ensuring that deliverables dispatched for deployment and system integration testing complies with the Functional Specifications document approved by customer• Liaison with various units in IT & coordinate with relevant teams pertaining to new improvement ideas in the existing system• Analyze project requirements and accordingly provide technical and functional recommendations• Facilitate the communication between end user and compliance to safeguard the implementation of Standard Operating Procedures to maintain desired quality standards• Identification of risk approaches, mitigation policies and risk management pertaining to online systems and relevant SOPs of different banks and client financial institutions• Schedule engineering meetings to discuss about new ideas, issues and project status• Responsible to conduct system wide DR Drills including multiple systems connected with multiple environments• Verification of system and transactions flow via system debugs• Proactively observe recommends for existing and future strategies pertaining to infrastructure and software• Maintain technical aspects and provide detailed technical suggestions for the continuous improvements

• Provide timely troubleshooting and assistance with diagnosis root cause analysis of issues and errors following the test run• Provide technical guidance in planning and executing assigned projects• Participate in project analysis, design, implementations and commissioning phases• Review and recommend improvements to existing system designs• Respond to customer queries and concerns in a timely fashion• Accomplished audit assignments, analyze and generate system reviews of data and documentation • Identification of risk approaches, mitigation policies and risk management pertaining to online systems and relevant SOPs of different banks and client financial institutions

• Preparation of presentations about the products or services with all their values along with demos of products• Develops technical documents like tentative project plan, operational manuals, deployment guides and architecture designs (including High/Low level diagrams, designs, architecture) to facilitate both internal and external customers• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands• Maintain corporate visits’ technical aspects and provide detailed technical proposals• Determine, resolve and communicate technical and business presales issues to presales management• Responsible for management and support operations of various domestic and international clients• Ensuring that deliverables dispatched for deployment and system integration testing complies with the Functional Specifications document approved by customer• Liaison with various units in IT & coordinate with relevant teams pertaining to new improvement ideas in the existing system• Develop training documents/modules, organize and conduct trainings related to technical aspects, software and operating guidelines• Proactively observe and develop recommendations for existing and future strategies pertaining to infrastructure and software• Verification of system and transactions flow via system debugs• Monitoring of day to day activities, tracking/execution of test cases using standard reporting template to mention projects’ status to both internal and external stakeholders• Fortnightly visits to client side to maintain good relationship and discuss products performance, support and services satisfaction

• Responsible to maintain assigned client support calls under the appropriate SLA• Responsible to manage all the assigned projects and provide appropriate assistance to deployed engineers till final completion of the project• Mentors Senior Systems Engineers and System Engineers to follow Support/Projects best practices• Ensure Quality levels are maintained in new enhancement to product• Regular review pertaining to client projects and also assists to implementation engineers• Regular review of open support calls of clients and assisting the designated team for its closure• Ensures all the project documentation and completeness of system integration Test (SIT) cases and compliance of Implementation guidelines• To review support WEB Tracker progress as per the assigned clients• Setting and evaluating Yearly and Quarterly targets for Team performance• Timely finalization yearly performance for all team members• Attends and completes all technical and soft skills trainings required at this level• Interacts with Development / Quality Assurance / Project Manager / Business Development / Administration / Finance / Technology Partners for project related activities• Coordinating with project team for understanding and resolution of Product/Project related problems• Resource Scheduling and forecasting for current and upcoming projects• First level approval of Expenses / PR / TA / leaves in a timely manner

Product Supporto Providing and coordinating support activities for products at local and remote customers, and ensuring a quick response time to win customer satisfactiono Receiving and answering calls for 24x7 telephone support from existing and new customers to provide support for critical issueso Meeting and visiting customer and implementation sites for support related issues if problem could not be resolved through telephone or emailo Supervising level 1 and 2 engineers in carrying out tracking of support issues in terms of call logging, updating on different level of support and closing of issues after customer confirmationProduct Deploymento Carrying out on-site day to day activities for deployment of company products or change requests at existing or new customerso Installation of new products, change request or maintenance releases (patch), migration and upgrade of platform/application or server at customer premiseso Coordination with customer for user acceptance testing and closing issues reported as a result of thato Providing assistance to customer and supervise juniors in soft/customer launch and live monitoring of new products, patch or change request o Supervising level 1 and 2 engineers and performing post deployment customer communication and visit for closing any pending concerns, to take a sign offo Providing training to customer, when and if requiredCommunicationo Assuring the congenial and project specific communication with team and software development in order to agree on timelines, project schedules for different support related issues like change request, maintenance releases and new featureso Communication with client for support, deployment and change requesto Reporting technical issues relating to customer complaints, and product weaknesses to the relevant teams for rectification

• Developed software solutions by studying information needs; conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; following the software development life-cycle.• Interpreted written business requirements and technical specification documents • Participated with the operations teams to define plans for standardizing, scaling and enhancing our products and the services utilized to deploy/install/release the products• Provided engineering support when building, deploying, configuring and supporting systems for customers• Provided information by collecting, analyzing, and summarizing development and service issues• Reviewed coding performed by team members• Protected operations by keeping information confidential• Created and maintained technical specification documentation• Supported software engineers by providing advice and training• Provided in-house and remote support to clients

• Handled operational management system, payroll detailed sheets and networks• Designed and developed the company's website (http://www.alhuraiztrspt.ae) from scratch• Troubleshooting hardware related problems and dealt with software issues• Originated, sustained and continuously upgraded the internal computer projects• Modified, maintained of network switches, cables and ensured glitch-free networks