• Created end to end solutions for clients as per requirements which included study of As-Is state and then defining the To-Be state based on digital interventions.• Took ownership of end-to-end product in a multi-stakeholder environment to ensure seamless delivery• Creating BRD, FRD, User stories, screen, and interface designs using Draw.io, Figma.• Directed business analysts in executing and delivering various tactical and strategic plans.• Guided teams and refined agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support agile methodology implementation by performing Scrum ceremonies.• Conducted interviews with key business users to collect information on business processes and user requirements.• Performed gap analysis to identify areas of improvement.• Interacted with internal customers to understand business needs and translate into requirements and project scope.• Surveyed clients to ascertain requirements and expectations for product.• Developed complex dashboard and reporting tools to track business performance metrics.• Utilized data visualization techniques to present and explain complex data sets.

• Experienced in gathering business required documents, writing business cases, building workflows.• Assisted my senior Business Analyst in development of business requirement documents (BRDs) for a CRM solution.• Worked in agile and waterfall methodologies.

Communication