Over my 5 year period at Morrisons, I taken on a range of key responsibilities and roles. These include:● Serving customers with excellent and efficient customer service● Trained new recruits and familiarised them with how the tils were operated● Being in charge of counting tills and managing cash boxes at the end of each working day● Organising staff breaks and rotas● Working effectively within a group of 10-15 colleagues to manage and upkeep the store with no … Show more Over my 5 year period at Morrisons, I taken on a range of key responsibilities and roles. These include:● Serving customers with excellent and efficient customer service● Trained new recruits and familiarised them with how the tils were operated● Being in charge of counting tills and managing cash boxes at the end of each working day● Organising staff breaks and rotas● Working effectively within a group of 10-15 colleagues to manage and upkeep the store with no issues● Adapting effectively to Covid-19 and making sure customers were safe and met government guidelines Show less

● Involved in designing and developing recruitment business model● Interviewed potential candidates● Tasked with handing out staff appraisals and warnings● Handled customer complaints with efficiency and care

● Attentively listened and engaged in customer queries and complaints● Developed composure when dealing with an overload in work● Met call percentiles and targets, i.e Average speed of answer, service, abandonment rate, etc● Increased data pool on the system by adding potential future clients