Ramy Rashid Email & Phone Number

New Jersey, United States

Role Overview:Managed and supervised day-to-day operations in the parking and transportation sector, focusing on strategic planning, security, and data protection while ensuring seamless customer experiences.Key Achievements: Security Oversight: Implemented security protocols and surveillance systems to safeguard parking facilities, ensuring the safety of vehicles and data. Incident Response: Developed and executed incident response plans, swiftly addressing security breaches, accidents, and customer concerns. Data Protection: Maintained the privacy and integrity of customer information, applying cybersecurity principles to safeguard sensitive data. Team Management: Led a team of parking attendants, emphasizing the importance of cybersecurity awareness and best practices in their daily routines. Efficiency Enhancement: Streamlined operations with an emphasis on efficiency and data integrity, reducing customer wait times and enhancing overall satisfaction. Regulatory Compliance: Ensured compliance with relevant laws and regulations, including data protection and privacy requirements, enhancing trust and accountability.

New Jersey, United States

Role Overview:Led parking and transportation operations with a cybersecurity mindset, emphasizing the protection of assets, data, and customer experiences.Key Achievements: Cybersecurity Auditing: Conducted regular cybersecurity audits of transportation systems and data handling practices to identify vulnerabilities and enhance security measures. Risk Mitigation: Implemented proactive risk mitigation strategies, such as access control and data encryption, to protect sensitive transportation and customer information. Incident Preparedness: Developed and practiced incident response plans for potential cyber threats, ensuring the organization's readiness to handle security incidents effectively. Security Training: Provided ongoing cybersecurity training to transportation staff, raising awareness and promoting a culture of security consciousness. Efficiency and Security Synergy: Optimized operational efficiency while maintaining high cybersecurity standards, emphasizing the importance of data protection in all processes. Compliance Assurance: Ensured compliance with industry-specific cybersecurity regulations and standards, fostering trust and accountability among stakeholders.

Greater New York City Area

Role Overview:Drove business development efforts while maintaining a strong focus on security and data protection, ensuring the smooth operation of multiple locations with a cybersecurity perspective.Key Achievements: Security Enhancement: Implemented comprehensive security protocols to protect business assets and data against potential cyber threats. Incident Response Coordination: Acted as a point of contact for escalating security concerns and efficiently coordinated incident response efforts to maintain the integrity of business operations. Training Development: Created tailored training materials and guides with a cybersecurity emphasis to ensure staff members were well-versed in data protection and best practices. Operational Oversight: Supervised the day-to-day operations of multiple locations, combining operational efficiency with a security-focused approach. Data Handling: Oversaw data protection, including the handling of sensitive information, access controls, and incident reporting. Efficiency Measures: Introduced security-conscious operational improvements, such as driving tests to improve staff retention and data protection measures. Special Event Security: Managed security and traffic control for special events, emphasizing cybersecurity measures. Financial Accountability: Managed budgets, tracked revenue and expenses, and analyzed variances with a cybersecurity perspective. Training Programs: Improved staff productivity and efficiency by introducing new training programs with a security emphasis.

 Streamlined daily facility operations, enhancing productivity and safety, while managing maintenance teams effectively. Proactively managed budget allocations, reducing costs, and overseeing vendor contracts with a focus on cost efficiency. Implemented eco-friendly initiatives, addressed tenant concerns, and successfully led renovation projects from planning to completion. Ensured strict compliance with safety regulations and building codes, effectively mitigating compliance risks. Supervised and trained maintenance teams, optimizing asset utilization for a well-functioning facility. Developed and executed comprehensive emergency response plans, ensuring the organization's readiness for various scenarios. Maintained meticulous records, reports, and documentation, promoting transparency and accountability in all facility operations.

Hoboken, Nj

 Acted as the point person for day-to-day operations at City of Hoboken parking garages, taking on managerial responsibilities in the absence of the manager. Efficiently scheduled and supervised cashiers, managed guest service concerns and promptly addressed incident reports. Successfully handled a wide range of responsibilities, including payroll, accounts receivable, night deposits, and daily business reports. Managed cash collections from all on-duty cashiers and ensured the secure handling of funds. Organized and coordinated parking areas, overseeing parking attendants and maintaining a smooth flow of operations. Played a key role in training new attendants and cashiers, imparting job responsibilities and parking procedures. Demonstrated a strong aptitude for troubleshooting and repairs within the garages, ensuring seamless operations and a positive customer experience.

Newark Airport

• Managed day-to-day operations for all public parking lots located at the airport, ensuring efficient functionality.• Controlled the traffic flow in and out of all public parking areas on the airport premises, optimizing vehicle movement.• Supervised a team of at least six toll cashiers during each shift, overseeing their duties and performance.• Managed cash collections from on-duty cashiers, maintaining secure handling and documentation.• Effectively addressed Port Authority requests and followed specific instructions for special procedures.• Operated in a high-demand control and vault room, where I meticulously monitored and approved transactions from up to 250 cashiers.• Prioritized guest service, promptly addressing concerns and efficiently reporting incidents for swift resolution.

New Jersey

• Assumed responsibility for day-to-day garage operations in the manager's absence, ensuring smooth functionality.• Efficiently scheduled and supervised cashiers, valet operations, and promptly addressed customer service concerns.• Investigated and resolved guest problems and conflicts, ensuring a positive customer experience.• Prioritized guest service, handling concerns and diligently documenting incident reports.• Managed diverse tasks, including payroll, accounts receivable, night deposits, and daily business reports.• Supervised valet operations and efficiently directed traffic during special events at offsite locations, such as parking for Giants and Jets games at the old stadium.• Planned, organized, and staged parking areas, overseeing parking attendants and ensuring well-structured operations.• Trained new attendants and cashiers in job responsibilities and parking procedures, maintaining a well-prepared staff.• Took responsibility for troubleshooting and performing repairs within the garages, ensuring operational integrity.

New Jersey, United States

 Held responsibility for ensuring the safety and security of shoppers within the Hudson Shopping Mall. Conducted internal and external surveillance across the mall, closely monitoring retail shops and parking areas. Proactively addressed guest service concerns and maintained thorough incident reports. Provided leadership by overseeing and supervising a team of five security officers during each shift, including the preparation of work schedules. Responded promptly to calls from stores seeking assistance with issues like shoplifting and disturbances, effectively maintaining a secure environment. Maintained meticulous daily logs and activity reports, documenting all actions taken in response to various incidents. Demonstrated exceptional dedication and performance, starting as a regular security officer and earning promotion to the role of Officer in Charge within just one year.