Rashid Safir Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

I work for YourDOST as a senior operations executive. My primary roles and responsibilities are to handle all services and supports required during the entire procedure to match clients with their specialists or counsellor in a simple and straightforward manner.In-charge of maintaining daily, weekly, and monthly reports.Handle the following: intent, ongoing appointments, completion, pending, and follow-ups.Accountable for keeping an eye on all requested appointments and setting them up on schedule time.Responsible for maintaining customer focus at all times and responding to customer enquiries overemail, phone and chat.Responsible for taking ownership of issues raised by users/ experts and work with cross-functionalteams to investigate, escalate and resolve them at the earliest for customer delight.Maintaining knowledge of all existing and upcoming products/services of the company.Capturing customer feedback and channelizing to internal teams for appropriate action.Monitoring real-time dashboards and coordinating with experts whenever required.

Kolkata, West Bengal, India

I worked as an intern in SHJ. Acquire experience in areas such as product selling, online sales, sales and marketing, digital marketing, and social media marketing.

Kolkata, West Bengal, India

Worked as an Assistant System Engineer in Tata consultancy services for one year.

Master Of Business Administration - Mba, Business Administration, Management And Operations, A

Full Stack Developer, A

CORE JAVA, SQL, JDBC, SERVLET, HIBERNATE, SPRINGS SOFTWARE EXPOSURE: JDK 1.8, Edit Plus, Eclipse, Oracle 10g.

Bachelor Of Technology - Btech, Electronics And Communication Engineering, A