Rashid Saifuddin Email & Phone Number

Singapore

- Conduct survey interviews with respondents via outbound calls and field visits to collect timely and reliable company data for national statistical information- Explain survey objectives, procedures, and questions to respondents- Compile, record, and input results and data from interview surveys into the Labour Survey Statistics Portal (LSSP) system- Conduct regular verification with respondents to ensure completeness and accuracy of data collected- Identify and resolve inconsistencies in data provided by respondents- Ensure that given KPI are being met based on project timelines

Singapore, Singapore

• Leading a team of Survey Experience Officers to achieve KPIs on a daily basis • Handling incoming hotline and mailbox enquiries to resolve respondents’ issues• Conducting data verification of completed survey cases to ensure accuracy and reliability of data• Establishing and maintaining relationships with respondents throughout project periods• Organizing workflow and ensuring officers perform their duties and delegated tasks• Setting KPI for the officers in accordance to the project timeline to ensure project’s success • Provide fair, constructive, and timely feedback towards performance expectations and goals • Manage escalated cases and maintain public relations including any complaints• Provide assistance, guidance, and coaching support to officers to meet KPI• Assess work performance of officers and identify areas that need improvement• Ensure that the given KPI for the team are being met based on the project timeline• Monitor and provide project status report to manager

Singapore

- Conduct survey interviews with respondents via outbound calls and field visits to collect timely and reliable company data for national statistical information- Explain survey objectives, procedures, and questions to respondents- Compile, record, and input results and data from interview surveys into the Labour Survey Statistics Portal (LSSP) system- Conduct regular verification with respondents to ensure completeness and accuracy of data collected- Identify and resolve inconsistencies in data provided by respondents- Ensure that given KPI are being met based on project timelines

Singapore

Leads Marketing & Outreach• Working with creative agencies on requirements gathering, artwork concepts, copywriting/editing of materials, budgeting and monitoring campaign performance• Qualifying, sourcing, nurturing and retargeting jobseekers with information on WSG’s Career Matching Services, programmes, events, and initiatives via eDM, Telegram, SMS, WhatsApp and phone calling.Management of Call Centre Vendor• Liaising between Marketing Manager and Call Centre Ops Team to monitor campaign lead acquisition results and maintain service standards, quality and KPIs• Managing day-to-day operations with the Call Centre Ops• Handling escalations and put up recommendations on appeal cases for Marketing Manager’s approval• Providing administrative & billing support related to call centre ops• Evaluating and reviewing existing processes and maintaining standard operational procedures for call centre opsDatabase management• Managing, organising, and analysing leads data, to ensure accurate and effective record of customer relationship management (CRM) database and suggest improvements• Assist in helping to ensure a high level of data hygiene within the CRM database and communications infrastructureAdmin & Data Support• Preparing and sending out reports of LPM team's monthly KPIs, achievements, and performance metrics• Develop and update dashboards and frameworks to drive data management and presentation• Prepare reports on the findings and data support for ad-hoc analysis

Singapore, Singapore

• Pitched new marketing campaigns on a monthly basis.• Designed and managed marketing visual collaterals to generate leads for marketing campaigns.• Prepared, wrote, scheduled, and posted quality news feed content for HudAccounts' social media accounts (Facebook, Instagram, and LinkedIn) on a daily basis.• Contributed and wrote blog articles for HudAccounts’ website to educate visitors and customers about various accounting topics. • Conducted web analytics on HudAccounts’ website to determine new key drivers to website.• Generated leads for subscriptions, appointments, and sales via website, landing page, and e-mail marketing directives.• Presented key features and benefits of HudAccounts’ products and services to customers.

Singapore

• Providing home improvement solutions and listings for home improvement merchants to showcase their products and services.• Conceptualising and creating social media content (blog posts and Facebook/Instagram posts) to educate users about home improvement ideas and methods.• Arranging for appointments between director and merchants to form partnerships and make HubReno grow.• Responding to customer enquiries regarding HubReno's services, app, and merchants.• Preparing, writing, scheduling, and posting quality news feed content for HubReno's social media accounts.• Managing wall posts, comments, and private messages about HubReno's products and services sent through HubReno's social media channels.• Additional data entry duties such as creating accounts for merchants and creating listings for their products.

South East, Singapore

• Planned and created digital campaigns to attract leads to programmes offered by AKLTG.• Generated leads to AKLTG programmes via email marketing and social media initiatives.• Guided design concept of marketing visual collaterals.• Crunched campaign numbers and decoded new strategies to optimise cost-efficiency.• Conducted market research and interviews to study consumer psychology.• Programmes marketed include: Patterns of Excellence, Order Flow Trader, Wealth Academy, and XSPY Trader.

South East, Singapore

• Prepared and scheduled quality news feed content as per client requirements.• Crafted, wrote, and presented content proposals for clients’ social media accounts.• Managed wall posts, comments, and private messages sent through clients’ social media channels.• Ensured Facebook page posts are boosted according to budget set by clients.• Collated daily reports for live applications and activities on clients’ Facebook pages.• Clients include:, Courts SG, Cosimo Gallery, WTP, The Furniture Company, and Mix&Match.Achievements:• Created a Chinese New Year Facebook campaign for Courts SG. Achieved a 3.05% click-through rate and a reach of 1,194,067 people for the month of January for Courts SG’ Facebook page.• Created a Valentine’s Day Facebook campaign for Courts SG. Achieved a 2.74% click-through rate and a reach of 1,197,401 people for the month of February for Courts SG’s Facebook page.

South West, Singapore

• Created, wrote, edited, and proofread web content for clients’ corporate company websites.• Utilised search engine optimisation (SEO) to feature clients’ corporate websites prominently in search results.• Basic content writing and digital marketing to help clients promote causes, events, products, and services.• Promoted services such as website revamps and digital marketing services to help clients increase their sales revenue.

South East, Singapore

• Registered customers and performed direct queues for them to teller services.• Promoted the use of DBS Bank’s SMS Queue system to customers.• Advised customers on how to use DBS Bank’s iBanking platform.• Assisted customers in both manual and digital transactions over the counter.• Helped customers buy SG50 commemorative notes and exchange Chinese New Year new notes.

Buona Vista

- Created and designed online classroom lessons on Second Life for secondary school students to enchance and extend their learning experience beyond the classroom.- Temasek Polytechnic Student Internship Programme.

Skills Ignition Sg Certificate, Digital Marketing

Professional Diploma In Digital Marketing, Marketing

Bachelor’S Degree, Mass Communication/Media Studies, Journalism

Learnt and studied all aspects of communications and media management. Highlights include: - Journalism - Public relations - Media.

Diploma, Interactive Media Informatics