Rashi Gupta Email & Phone Number

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Spearheading the membership acquisition & subscription strategy & execution in Sam’s Club, I work to ensure that we are able to acquire and retain members by investing in technology while providing our members improved & seamless shopping experience. I conceptualised and devised strategy & solution for a membership acquisition initiative for corporate employees which will result into immediate membership income growth of $xM. I recently launched one of the most critical products in Sam’s Club - Early Access for Plus members for the July online event (equivalent to Prime Day). I also launched new membership price change across 600 US & PR clubs - New membership prices driving an income growth in double digit percentage while still maintaining membership growth.Amidst the busy and interesting life of a product manager, I recently also delivered one of my most beautiful products - my second daughter during this time. Nurturing a child equipped me with skills no other role has done in the past. Along with my technical acumen that helped me build a strong base for data products, I have been very keen to solve the customer problems in omni-commerce space. This interest led me to my next big opportunity to lead contact center initiatives at Sam’s Club where I built a unified agent digital workspace which reduced the number of tools that the agents use from 25 to just 5. As a part of this, I also migrated and developed a legacy customer service center into next generation contact center thereby reducing the overall AHT by 2 mins and migrating 2000 agents into the new systems and also built a foundational re-design of the online returns capability which is now being used as the end-to-end returns capability in omni commerce Sam's Club. As a Contact Center PM, I directly increased agent productivity by reducing the number of tools that agents use and also significantly improved member experience by reducing the average handling time.

Bentonville, Arkansas, Us

Taking what I learnt and built as my first data product in Walmart in 2018, I led the product ideation and development of the next generation data platform product in WalmartLabs which is the system of record for all stores' sales and returns transaction in near real time. I was not only able to use my data acumen here but also learnt about the entire store transaction pipeline. This product provided real-time view of all customer sales and return transactions across Walmart stores to power real-time decision making. I launched this product in 12 countries, 9901 stores with approximately 45M transactions being processed every single day. As a result of this product, I was able to help Walmart save $45M per year due to real time data for investigations, able to handle return transactions in store reducing transaction time from 4 mins earlier to 1.5 mins now and saved $150M per year by helping avoid shrinkage at the store.Spearheaded data and analytics for one of the greatest transformations for credit card reporting in Walmart, transitioning from Synchrony credit card to Capital One credit cards.

Bentonville, Arkansas, Us

I led the product ideation and development of a key data analytics product in WalmartLabs to access trusted data, perform analysis, and get insights and recommendations catering to different user groups from executives to business users to developers. One of my major achievements in this role was the on-boarding of 66K associates across Walmart stores in the U.S and Puerto Rica regions for a particular domain. This data analytics product provided a platform across various devices that is 30x faster than the previous deployments that resulted in huge cost savings such as faster load time that ­resulted in saving man hours – 10,084 hours per week, labor cost savings from printing per week – $432,000 per year and printing cost savings per week – $100,000 per year.

Noida, Uttar Pradesh, In

Led the product design and development of Vendor Operations Management application in alignment with the desired customer and user experience using Material Design principles for the world's largest search engine in California, USAPlanned & executed IT Automation product implementation strategy for 40 consumer business accounts across 3 verticals (TMEP, LS & HC, RCPG) by understanding lean and automation requirements in each accounts to measure and bring productivity improvements.Product Owner for the world's largest IT security anti-virus organization for it's ecommerce site in California, USAProduct Owner for one of the leading money transfer financial institutions for it's ecommerce site in California, USA

Noida, Uttar Pradesh, In

- Led series of large and complex projects as part of a critical business transformation and improvement program, reporting directly into the head of Engineering Transformation and COE in HCL. Provided critical recommendations across the entire value chain.- Instrumental in conceptualizing HCL proprietary Cloud Readiness Assessment (CRA) which is patent pending.- Led design and support for end-to-end lifecycle of process improvement requirements for the client across multiple business functions.- Led the business impact assessment, gap analysis, business modelling and process deployment within the client's portfolio.- Application Portfolio Optimization for one of the world's largest telecom operators of the US in India- Business Process Re-engineering using industry standard BPMN 2.0 for a leading chemical manufacturing organization in Michigan, USA and India- Application Portfolio Optimization for one of the largest food distributions in the US- Project Planning, Project Roadmap, Estimations and Scheduling- Responsible for RFP/RFI and finalization of SOW- Responsible for directly managing and appraisals of 2 individuals- Project Management for building estimation tool on SDFC Force.com platform- Involved in the recruitment, training and management and appraisal of three individuals- Instrumental in conceptualizing HCL proprietary Cloud Readiness Assessment (CRA) which is patent pending.- Conceptualized Cloud Migration Framework and assisted in devising Cloud Governance Framework. - Executing Cloud Readiness Assessment for Media and Publishing organizations

Geneva, Switzerland, Ch

- Gathering customer requirements and testing DOCSIS (Data Over Cable Service Interface Specifications) compliance of cable modems- Liaised with the integration team at the set-up box side for integration of eDOCSIS devices.- Managed the development and enhancements of test-cases and test-plans- Reviewed automation test scripts, manual test cases and Functional Designs.

Bangalore, Karnataka, In

- Involved in the development and enhancement of new features in C/C++, XML for CLI(Command Line Interface)- Enhancement of the existing CLI architecture by adding new Change Request features.- Preparing the Design docs and the Unit Testing Plan for the project of DSLAM and FTTU- Raising and Fixing Fault Reports, Testing and verification of the Fault Reports- Co-coordinating with the Customer Support Team to identify the customer problems proactively- Sanity and smoke testing- Involved in Technical discussions with clients- Involved in the maintenance and handling of configuration-specification with its world-wide delivery- Analysis, testing and execution of automated and manual test cases in TC- SNMP testing with Silver Creek MIB browser- Performance, functionality and System testing- Trained a team of 15 members on the usage of Delivery Tool- Trained a team of 10 members in Alcatel Development Centre, Chennai on the maintenance and handling of configuration-specification and its world-wide delivery.

Chicago, Illinois, Us

Development and testing of the chess board game and ported it on A760 mobile phone in C++ and Qt