Rashik Ilham Email & Phone Number

Pickering, Ontario, Canada

Markham, Ontario, Canada

*Overseeing and coordinating production activities to ensure optimal efficiency and quality standards, displaying strong leadership and professionalism along the way.*Effectively lead a team of 10 production line operators, providing clear guidance and fostering a collaborative and motivated work environment.*Reorganize production processes by implementing efficient workflows and standard operating procedures, with an aim to increase productivity.*Consistently adhere to Safety and… Show more *Overseeing and coordinating production activities to ensure optimal efficiency and quality standards, displaying strong leadership and professionalism along the way.*Effectively lead a team of 10 production line operators, providing clear guidance and fostering a collaborative and motivated work environment.*Reorganize production processes by implementing efficient workflows and standard operating procedures, with an aim to increase productivity.*Consistently adhere to Safety and GMP (Good Manufacturing Practices) procedures, ensuring a safe working environment for all team members.*Proactively recognize opportunities for process improvement and lead initiatives to implement solutions, aiming to reduce production errors and improve overall efficiency.*Collaborate cross-functionally with other departments, such as Quality Assurance and Supply Chain, to resolve production-related issues and ensure seamless operations. Show less

*Tracked and monitored the performance of the sales & distribution team of Bonito Communications. Trained and developed the sales team to yield a growth of 21% on the previous year's sales achieved by Bonito Communications. The sales & distribution team also managed to score above 100% in multiple Key Performance Indicators including Customer Acquisition, Vendor Acquisition, and Sales.* Designed and developed the route for sales and distribution. Monitored the routes to identify the market… Show more *Tracked and monitored the performance of the sales & distribution team of Bonito Communications. Trained and developed the sales team to yield a growth of 21% on the previous year's sales achieved by Bonito Communications. The sales & distribution team also managed to score above 100% in multiple Key Performance Indicators including Customer Acquisition, Vendor Acquisition, and Sales.* Designed and developed the route for sales and distribution. Monitored the routes to identify the market gaps and pinpoint the opportunities to fulfill those gaps.* Coordinated the vendor selection process. Develop an outline to conduct the preliminary selection of the vendors. Conducted the training of the selected vendors.* Developed a database of the vendors served by the organization and maintain relationships with the vendors.* Provided solutions and resolve various disputes of the vendors served under the organization.* Practiced negotiation tactics with the vendors with goals of business expansion such as improving capital, investments, shelf space, etc. Show less

Bangladesh

* Managed the business development of bKash Limited in Dinajpur and Sylhet city. Managed to achieve a yearly growth of 19%, 100K new customer acquisitions, and 300 new vendor acquisitions in Dinajpur city; On the other hand, achieved a yearly growth of 14%, 50K new customer acquisitions, and 400 new vendor acquisitions in Sylhet city.* Designed, developed and executed various marketing, sales, and acquisition campaigns.* Coordinated and led various government-affiliated disbursement… Show more * Managed the business development of bKash Limited in Dinajpur and Sylhet city. Managed to achieve a yearly growth of 19%, 100K new customer acquisitions, and 300 new vendor acquisitions in Dinajpur city; On the other hand, achieved a yearly growth of 14%, 50K new customer acquisitions, and 400 new vendor acquisitions in Sylhet city.* Designed, developed and executed various marketing, sales, and acquisition campaigns.* Coordinated and led various government-affiliated disbursement campaigns. The most notable of these campaigns are Secondary Education Stipend Program (SESP) and Secondary Education Sector Investment Program (SESIP). Under these programs, I managed to register over 25,000 new students under bKash and oversaw the successful disbursement of the stipend in these 25,000 accounts.* Managed to re-launch the Merchant Acquisition campaign successfully in the northern region of the country and managed to maintain a retention rate of 94% when the regional retention rate was 67%.* Generated and analyzed reports to carry out trend analysis, competitor analysis and improve day-to-day operations.* Tracked the performance of the distribution and sales team. Actively took part in recruitment and training of the sales and distribution team.* Analyzed the business reports, and route performance to identify the penetration rate of the product and leading to a reduction of tail-end vendors by 22%. Show less

Bangladesh

* Maintained communication with banks and issued letters of credit. Maintain line of communication with all parties involved to ensure smooth operation.* Monitored the distribution of the raw materials and track their movements. * Mitigated minor issues related to distribution.* Collaborated with different departments to ensure supply chain network optimization.

Dhaka, Bangladesh

* Coordinated business development of the ‘Books and Stationeries’ department. Actively handled and managed vendor acquisition and vendor management.* Improved vendor acquisition by 25% during my tenure.* Collaborate with vendors to design campaigns and improve sales. Effectively designed a campaign for Books and Stationeries department February 2018 increased the sales of the department by 13% more than the previous month.* Maintained and supervised the web page of ‘Books and… Show more * Coordinated business development of the ‘Books and Stationeries’ department. Actively handled and managed vendor acquisition and vendor management.* Improved vendor acquisition by 25% during my tenure.* Collaborate with vendors to design campaigns and improve sales. Effectively designed a campaign for Books and Stationeries department February 2018 increased the sales of the department by 13% more than the previous month.* Maintained and supervised the web page of ‘Books and Stationeries’.* Presented and implemented recommendations on improving the web page and the product placement of the ‘Books & Stationery’ department. Show less

Dhaka, Bangladesh

*Consistently achieved a 95% or higher customer satisfaction rating through effective communication and problem-solving skills*Increased customer retention by 22% by proactively following up with customers and providing personalized solutions to their needs *Successfully handled an average of 50+ customer interactions daily, resolving issues and answering inquiries with a positive attitude *Consistently attempted to identify common customer issues and report them to the responsible… Show more *Consistently achieved a 95% or higher customer satisfaction rating through effective communication and problem-solving skills*Increased customer retention by 22% by proactively following up with customers and providing personalized solutions to their needs *Successfully handled an average of 50+ customer interactions daily, resolving issues and answering inquiries with a positive attitude *Consistently attempted to identify common customer issues and report them to the responsible departments. Show less

Master'S Degree, Logistics And Supply Chain Management

Bachelor Of Business Administration - Bba, Marketing