Rashi Modi Email & Phone Number

San Diego, California, United States

• Participate in weekly operational strategic planning meetings and provide data driven insight to facilitate decision making
• Collaborate with Finance regarding budget adjustments and monitor patient volume and productivity compared to budget
• Partner with software engineers and IT teams for development and automation of Operational reports
• Building presentations for senior executives to tell the story of health center operations through data
• Creation and maintenance of various interactive and dynamic dashboards, some of which include Weekly Volume Analysis Report, Clinician Productivity Dashboard, Staff Overtime Report etc
• Create staffing projections based on turnover to enable proactive hiring for various roles

Greater San Diego Area

• Analyzing data trends and providing recommendations to improve KPIs. Developed performance measurement goals for call center representatives, which in turn led to improvement in department service level metric and.
• Designing, modifying and running reports in SAP Business Web Intelligence software after gathering and documenting requirements.
• Providing Call Center Reports such as Department Performance and Agent Performance Reports, as well as a number of Ad Hoc Reports to analyze performance.
• Creating standard reports for different lines of business during transition to new phone platform. Worked with program managers, telecom architects and developers to resolve reporting issues.
• Forecasting monthly and annual service levels to determine staffing needs and budget planning. Analyzed call volume interval data and suggested staff schedules to meet service level goals.
• Conducting meetings with various stakeholders to manage expectations for the team, proposing solutions to problems and providing timelines of completion.

Bangalore Area, India

1. Leading a team of trainee decision scientists and handling projects independently2. Developing and delivering well organized data analysis reports, decks and dashboards for a couple of client verticals 3. Generating insights and business recommendations after analysis4. Communicating effectively with clients and onsite personnel, understanding project.

Jamshedpur Area, India

• 1. Market research on the food industry prevalent in Jamshedpur, India2. Comprehensive Business Model Development
• Financial Planning
• Target Customer Strategization
• Infrastructure Planning
• Sourcing
• Menu Planning

Bengaluru Area, India

1. Developing and delivering well organized data analysis reports, decks and dashboards for one of the world's largest retailer 2. Generating insights and business recommendations after analysis3. Communicating effectively with clients and onsite personnel, understanding project requirements and planning action items from meetings4. Mentoring new team.