Rashin Rahim Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Monitoring of the shipments to ensure the compliance of regulations• Maintenance of customer relations and participation in the organization's sales activities• Assessment of new marketing and sales opportunities as well as presentation of those estimations to the respective managements• Ensuring the efficiency and effectiveness of imports and exports.• Uphold standards of excellence and quality.• Seek out opportunities for expansion and growth by developing new business relationships• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Handling a broad remit comprising of testing, training, data management and customer support and operation across Emirates. • Training and onboarding program for new clients to ensure that they adopt EOL B2B services successfully.• Performing testing to determine how a system or sub-system performs in terms of responsiveness and stability under a particular workload.• Planning and executing functional and system level testing of products to test various features.• Working closely with product managers, designers, and developers to ensure a successful, high quality user experience.• Contributing to data analysis, management and business intelligence functions, creating dashboards, pivots and other interfaces that enabled strategic decision making. • Attending to calls/mails regarding reservations & ticketing for travel agencies worldwide.• Managing all issues pertaining to commission, reservation and ticketing and escalation both via email and on the EOL B2B application.• Liaising with agencies and travel agents for the re-issue/exchange of e-tickets, Store Manual Fares etc., user addition/deletion and adding or deleting features and privileges.• Associating and changing IATA numbers for travel agencies in the respective GDS & user systems.• Updating commission for Emirates Travel Trade on a nationwide level as per the airline’s requirements• Handling all reservation & ticketing issues for GDS Tool VTO and SPRK-FLX Application

Cochin

Key Responsibilities• Promoted the company brand to key buyers, ensuring their knowledge was current and appropriate.• Generated new business both in face to face meetings and over the phone.• Trained employees in advising customers on current traveling conditions, planning customer travel & itineraries, ticketing & booking functions and in calculating costs for transportation and accommodation. • Processed requests for tailor made package tours, organized entire holiday needs, resolved and reported any issues that arose within service purview. • Ascertained routes, formulated rates using fare tables, determined costs and availability of accommodation in accordance with conveyed specifications. • Informed client of travel dates, times, connections, baggage limits, medical and visa requirements and emergency information. • Obtained reservations for travel, assisted in the preparation of required documentation and briefed passengers regarding destination and travel regulations. • Conferred with customers, sought answers to questions regarding services, travel preferences to serve them better and simultaneously ensured safe, hassle free travel.

Cochin Area, India

Cochin Area, India

Dubai

Cochin

Professional Certificate Programme In Advanced Operations Management & Analytics

Bachelor’S Degree, Electronics And Computer Hardware

Activities and Societies: Hand Ball, Cycling,Nature CampsBachelor of Science in Electronics And Computer Hardware

Sslc, General Studies

Activities and Societies: School Band, School handball and basketball team,SSLC

(Iata) – (Uftaa) Foundation Program., Ground Handling, Ticketing, Airport Management, Gds ,Fares & Ticketing