Rashma Ali, Email and Phone Number

To develop and maintain relationships with outsourced service providers, solicitors and customers dealing with all queries in an expert, timely and efficient manner principally by telephone and e-mail contactTake responsibility for the BACS and Overdraft underwriting processes and ensure all applications are underwritten in a timely and risk-centric mannerSupport Finance team with Bacs and Overdraft administrationMaintain management information for Bacs and Overdraft facilities for reporting to CAF Finance and Credit CommitteeActively ensure service is delivered in a timely manner for Bank as directed by the Credit PolicyAttend Credit Policy meetings with Credit manager and minute takeTo provide support for Credit Managers in assessment of term lendingTo develop detailed knowledge of CAF Bank’s Credit facilities and of Commercial Underwriting best practice and offer guidance and suggest potential solutions to clients/service providersHelp maximise process efficiency and new lending while balancing the risk appetite and compliance requirementsKeep up to date with new services and existing products offered by CAF Bank by attending Change Control Management meetingsIdentifying and recommending ongoing opportunities to improve customer service within the department and implement accordinglyActing as a dedicated office resource for Credit Management providing key charity clients and suppliers a proactive client customer service function to deliver a first class service, undertaking tasks such as drawdowns producing repayment schedules reviewing documentation in accordance with lending requirementsAccountable for service delivery to key clients acting as a key liaison point between clients and service delivery departments across CAFContribute to the department’s achievement of annual objectives and targets Provide cover for the Credit Assessment Manager with their role when requiredAssist in the training of the Lending Administrator and coordinate workload

Balancing of the HSBC, RBS and Deutsche Bank Nostro Accounts held by CAF Bank on a daily basis. Oversee the daily reconciliation of Bank of England accounts. Manage the balancing of MasterCard transactions to FIS and CAF Bank.Ensure Treasury Team investigate external and internal differences to strict laid down deadlinesOversee the daily reconciliation of the HSBC & RBS Unpaid Direct Debit accounts. Outstanding items should be monitored and indemnity unpaid forms chased, liaison with originators and sponsor banksManage team reconciliation of the HSBC & RBS House Cheque accounts for internal audit purposes. A daily report to be produced for sign off by the Assistant Manager of the Treasury TeamReconciliation of the Customer Recoveries Account monitoring and chase outstanding items, liaising with customers other financial institutions, direct contact with agencies ie CPA (Credit Protection Agency)Produce daily report for sign off by ManagerMonitoring Internal Account Report on a daily basisOversee daily processing/financial posting requirements to support the Banking Operations involving different payment activities with regards to International Payments, Cheques, BACS, Chaps, Faster Payments and Cheques, demanding high level of accuracy focus on timing requirements to ensure that all processing and reconciliations are performed within external Banking framework requirements whilst also meeting FSA Compliance, internal Audit and Compliance Control requirementsVerify upload Chaps, Faster Payments and Internal Transfers, for payments up to £500,000.00 complying with internal and external Audit regulationsVerification of the International Payments up to £50,000 sent via Western Union, all details of the payment are correct and valid, ensuring that AML/KYC approval has been documented and approvedTo work with the Assistant Manager to produce daily workflow, productivity and error stats for the Treasury Team, and to ensure timely responses to CSAR’s raised

Reconciling Royal Bank of Scotland Deutsche HSBC Accounts Debit CardReconciling CAF Bank accounts and NostroMaintain ATM GatewayMonitor EMS work flow for chargebacksRaise investigations through JIRAProcess Daily Advisements from MastercardReconciling and producing suspense accounts reportsBalancing Mastercard Report and Panorama Cortex ReportsMonitoring suspense account activityInvestigating anomies with HSBCInvestigating erroneous entriesDealing with BACS/Faster Payment rejections and liaising with the relevant departmentsAssisting in the recovery of funds due to errors and duplication errorsLiaising with the Credit Protection Association and Pittman Solicitors regarding recovery of fundsDealing with customers /third party queriesProcessing of all outward and inward bound international payment in accordance with AML checksLiaising with Western Union with exchange rates, payment queries and setting up tracesHandling of all foreign chequesAnalysing the Money Market and Liquidity reports for breachesCompiling a report for all Maturities on a daily basisProcessing required transfers to balance main accountsExamining the following reports on a daily basis cheques direct debits Credits ATM and BACS credits process and investigating any necessary rejectionsProcessing unpaid BACS credits, FP and unpaid DD through the ABACS system.Returning unpaid cheques.Reviewing and chasing unpaid standing orders.Monitoring overdrawn account reports and standing order reports on a daily basis and investigating discrepanciesDownloading daily transaction files from HSBC into Bank system BM+.Verifying payments up to £250kRunning end of day reports for review including the sending out of the FP File.Review monitor Sweep accounts report, Platinum accounts report and the Inactive and Dormant accounts reportSupport and assistance to other team membersTraining supervise members of staffCommunicating with all levels of managementLiaising directly with customers