Responsible for Sales, Strategy and Business Development

GM - Customer Success Group  Drove TTBS's Cloud journey by walking hand in hand with the Customer in his Digital Transformation.  Was heading a techno commercial team of Customer Success Manager’s, Product Sales Specialist and Solution Architects Handled Direct Team, Indirect Team and Channel Partners Responsible for QoQ Revenue growth (5%) and New business (Order Book) from existing top customers Lead CXO level engagement activities  Did consultative workshops with customers and proposed solutions around product and services Tata Tele offered which included Connectivity, Cloud Telephony, Omnichannel, Collaboration tools – Like Zoom, Cloud and SaaS (MS365, Azure, GWS), Cyber Security etcPrevious Experience Handled Sales Operations and managed Customer Life Cycle Processes (Opportunity management to Order Management) Extensive knowledge of Sales Force - Lead to Order Book Also responsible for SFDC and Digital CAF Development - Business SPOC for BR writing, coordination with all functions for requirement gathering and closing the IT discussions Led a Business Development and Solution Architect team (For Data, Voice and Managed Services), driving complex solution based selling Product Sales Specialist for Data and Voice products (Order Book driven role) Sales Enablement and training- Internal Sales Teams and Channel Partners (Also was responsible for Sales Enablement of support teams)  Responsible for Reactive retention (Voluntary and InVoluntary Restoration) and ensuring ways to increase the restoration % Leverage knowledge of industry trends and client challenges to develop and deliver compelling value propositions

 Was responsible for Revenue enhancement by Proactively identifying customers having high utilisation Drove measures to reduce data churn nationally and kept it below industry standard (<1.2%) Developed tool for the customers to check their account status including over utilization of bandwidth

 Key Account Management including New Business Generation, Cross Sell/Up Sell, Customer Retention and Revenue Assurance (50Cr) Project Management of complex and large implementations Proactive problem management by performing trend analysis and ensuring that the identified potential problems are fixed on time, the root cause is eliminated and re-occurrence is avoided Supported team for Solution Designing for existing customer (like IP VPN to MPLS migration, Data Centre/DR Solution, Bandwidth requirement, Managed Services including hardware management – Firewall, Router, IDS etc)

 Business development of Software Engineering services and Broadband services Designing and implementing ‘Business Partner Programs for Broadband Responsible for in-house site management net4india.com, net4domains.com, phonewala.com, net4mobile.com Managed Projects among a team of 35 members (Developers and Designers) Product Development - Webmail

 Responsible for growth in sales and new market development for website development, internet and intranet apps and e-commerce applications Executed market research for key segment identification, marketing plan formulation, direct sales, accounts management, project coordination, visualization and concept development for the clients