Rashmi Chavan Email & Phone Number

India

Nepal

EsheLife have defined by Vibrance, Luxurious craftsmanship & Social Ethos. While we are bound by our pillars - outstanding craftsmanship, innovative design, contemporary functionality, and the highest quality materials, Eshelife’s commitment to its ateliers, where artisans of remarkable skill combine traditional mastery with breathtaking innovation has remained unwavering. EsheLife's journey originated with an emphasis on celebrating women – expression of a sense of individuality, creativity… Show more EsheLife have defined by Vibrance, Luxurious craftsmanship & Social Ethos. While we are bound by our pillars - outstanding craftsmanship, innovative design, contemporary functionality, and the highest quality materials, Eshelife’s commitment to its ateliers, where artisans of remarkable skill combine traditional mastery with breathtaking innovation has remained unwavering. EsheLife's journey originated with an emphasis on celebrating women – expression of a sense of individuality, creativity and confidence. Show less

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

Customer Development• Identifying low performers & encouraging sales through BTL Support Develop customer insights, identify key gaps, develop and recommend plans to address the gaps.• Liaising with existing tenants to engender good customer relationships, on-going client care and the servicing of their business needs and complaints. People Management• Supervising and motivating staff, ensuring that workloads are appropriate and quality of work is acceptable, Finance… Show more Customer Development• Identifying low performers & encouraging sales through BTL Support Develop customer insights, identify key gaps, develop and recommend plans to address the gaps.• Liaising with existing tenants to engender good customer relationships, on-going client care and the servicing of their business needs and complaints. People Management• Supervising and motivating staff, ensuring that workloads are appropriate and quality of work is acceptable, Finance • Recruitment , training to staffs , development programs and reward recognition program to motivate staff ,conduct regular meetings to exchange the views & feedback.• Liaising with Divisional Director and Head Office marketing team to maximize occupancy and rent roll. Review revenue and capital budgets with Portfolio Manager , Credit control , Review expenditure and achieve cost savings , Encourage sales to achieve company targets.Estate Management • Ensuring high standards of presentation and maintenance throughout the Estate. A planned maintenance regime should be operational. Responsible for all purchasing, servicing and updating of the Centers.Marketing• Familiarization with competing centers and services in the local areas , Organize and manage events.Coverage & Visibility• Exploring opportunities for expanding coverage into new geographical areas and sales channels.Forecasting & Implementation• Proactively plan and work with salesforce/ distributor/ retailers for demand planning , Sales report system.Finance Management• Control on cash credit , Routine follow ups with partners.AchievementIncreased space occupancy upto 60% in two months span.New Business Center set upFormulating SOP for Business Centre Show less

Goa & Mumbai

Customer ServiceUnderstanding Customer needs & Requirements & helping them in selection,Maintaining Customer data ,Alterations , feedback.People ManagementPreparing Staff Roaster, Staff Management ,Training & DevelopmentInventory ManagementMaintaining Inventory , in time delivery, In-warding & out-warding of stock ,Stock Take ,Overseeing deliveries.Sales & Marketing ManagementIncreasing Ticket size by suggesting more options.Market Analysis to… Show more Customer ServiceUnderstanding Customer needs & Requirements & helping them in selection,Maintaining Customer data ,Alterations , feedback.People ManagementPreparing Staff Roaster, Staff Management ,Training & DevelopmentInventory ManagementMaintaining Inventory , in time delivery, In-warding & out-warding of stock ,Stock Take ,Overseeing deliveries.Sales & Marketing ManagementIncreasing Ticket size by suggesting more options.Market Analysis to serve better to both customer & company.Visual MerchandisingArranging Stock for better & quick availabilityStore Outlook as in display, fragrance, hygiene level.Sourcing & StylingManaging sourcing as a part of advertising & promotion, Communicating with stylists regarding requirements.Assuring proper follow ups for better operations, Maintaining connect with stylists & clients Show less

Pune Area, India

Customer Service Handling Customer Complaints ,Maintaining customer data, Vendor Management. Return Handling & Issue of Credit Notes & Cash Refunds & Home Deliveries. Marketing ATL & BTL activities, Tracking key business drivers (Average Bill Size of Stores etc.).Ensure visibility of various campaigns at stores, Gift Vouchers ,Telemarketing. AdministrationStore Opening , Ensuring correct singes , PO, Maintaining Records & all files related to… Show more Customer Service Handling Customer Complaints ,Maintaining customer data, Vendor Management. Return Handling & Issue of Credit Notes & Cash Refunds & Home Deliveries. Marketing ATL & BTL activities, Tracking key business drivers (Average Bill Size of Stores etc.).Ensure visibility of various campaigns at stores, Gift Vouchers ,Telemarketing. AdministrationStore Opening , Ensuring correct singes , PO, Maintaining Records & all files related to Audit.Playing music, paging & announcements Free Gift Issue, Gift Wrapping, First Aid Service for Employees & Customers, Maintaining inventory of Consumables /Free or Gift Articles. Financial/Internal & PeopleAchieving the Annual Business Plan, Liquidation of stock, Maintaining discipline & Attendance of staff & Floor Management, Maintaining Attrition Rate.SOP, Audits , Maintenance & display of merchandise with respect to MMC guidelines, Maintaining Inventory. Achievements Build a strong team within a short time ready to take new challenges by continuous trainings. Inculcated ownership & shared responsibilities by empowerment. Increased sales of Gift Vouchers from 1 lacs per month to 10 lacs per month. Decreased sales return by root cause analysis to the tune of 35% while increase in sales for the period was 30%. Cost reduction by 10% of the consumables budget by effective utilization of the resources. Reduction of price mismatches by proactive communication with concerned departments based on customer feedback. Reduction in cash refund/ credit notes by providing suitable suggestions for piece to piece exchange. Show less

Mba, Retail Management, 1St Class

Activities and Societies: Debates,group activities management, Retail projects, Presentations.

Master Of Commerce, Cost & Works Accounting, Higher Second Class