Rashmi E Email & Phone Number

Bangalore Urban, Karnataka, India

Superior ability to identify and understand customer needs and address them in timely manner.Address escalations timely and with superior professionalism with a customer/client mindsetManaged and resolved queries and escalations on a timely basis (initial acknowledgement within 24 hours)Monitored customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)Attend and service client call as necessary.Ensure all interactions are accurately and timely document in the ticketing/tracking systems and business operations systems for full transparency.Worked closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.Worked on Projects and tasks as assigned by Supervisors.Recommend process improvements changes based on Business objectives

Bangalore Urban, Karnataka, India

Documenting and reporting product or service quality levelsDeveloping and implementing standards for inspectionCommunicating with other team members to solve problemsFollowing up with the appropriate channels when mistakes are foundMonitoring and testing equipmentAnalyzing and documenting test resultsPreparing compliance reportsDirecting validation activitiesMaking adjustments or improvements to equipment and processesCreating databases to track validation activitiesDeveloping calibration and validation schedulesMaintaining instrumentation and equipmentKeeping up to date on industry standards and regulations

Shivamogga, Karnataka, India

Managing large amounts of calls in a timely and effective mannerIdentifying customer needsResearching customer problemsProviding the right solutions to customersKeeping records of all customer conversations on the call center databaseAnd meeting targets in terms of quality of conversationsFollowing communication scriptsAttending training sessions to continuously improve knowledge and performance

Diploma Of Education, Electrical, Electronics And Communications Engineering

High School, High School/Secondary Diplomas And Certificates, 75.04