Rashmi Gr Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Product Engineer, I work in End-to-End ETL/iPaaS lifecycle management, providing support for complex tickets, particularly for US and UK clients. I've gained extensive knowledge in SQL, JSON, XML, APIs, Salesforce, QuickBooks, databases, NetSuite.I'm also gaining expertise in Salesforce CRM design and configuration, including creating custom objects, fields, buttons, links, formulas, workflow rules, process flows, triggers, page layouts, developing reports and dashboards, and user… Show more As a Product Engineer, I work in End-to-End ETL/iPaaS lifecycle management, providing support for complex tickets, particularly for US and UK clients. I've gained extensive knowledge in SQL, JSON, XML, APIs, Salesforce, QuickBooks, databases, NetSuite.I'm also gaining expertise in Salesforce CRM design and configuration, including creating custom objects, fields, buttons, links, formulas, workflow rules, process flows, triggers, page layouts, developing reports and dashboards, and user management to streamline daily activities.Additionally, I am actively learning more about databases, WooCommerce, FTP, and Microsoft CRM. Show less

Bangalore, Karnataka, India

Gained knowledge about Salesforce Design and Salesforce CRM configuration including creating custom objects and fields, formulas, workflow rules, process flows, profiles and roles, page layouts, record types, validation rules, assignment rules, developing reports and dashboards, web-to-lead forms, email templates, permission sets, user management, and other necessary coding to streamline and understand metrics of day to day activity.Implemented many Integration projects using DBSync… Show more Gained knowledge about Salesforce Design and Salesforce CRM configuration including creating custom objects and fields, formulas, workflow rules, process flows, profiles and roles, page layouts, record types, validation rules, assignment rules, developing reports and dashboards, web-to-lead forms, email templates, permission sets, user management, and other necessary coding to streamline and understand metrics of day to day activity.Implemented many Integration projects using DBSync tool. Experienced in integrating CRM and Accounting applications both on-cloud and on-premise with DBSync ETL tool. Worked on an enhanced SaaS iPaaS platform for integrating various CRM’s like Salesforce (Classic & Lightening) and ERP’s and Accounting application QuickBooks Desktop and QuickBooks online and Handled Litify Projects as well. Attended the client calls with business analysts (BAs) to gain thorough insight into project requirements. And gave demos upon project completion, testing and successfully delivered projects while fulfilling the role of a resource. Show less

Banglore Karnataka India

As a Product Engineer Provided a technical support for all type of integration and All type of connectors like Salesforce, QuickBooks Desktop, QuickBooks Online, Database. Maintained 72% till date FTR. which is more than 70% benchmark set. Maintained 5.1 average case age which is less than 8 days benchmark set and Got All 5s on Jira Surveys. No Passive low scores or detractors. Received external ratings [G2]. All 5s here as well. Created a set of knowledge base articles and shared them with… Show more As a Product Engineer Provided a technical support for all type of integration and All type of connectors like Salesforce, QuickBooks Desktop, QuickBooks Online, Database. Maintained 72% till date FTR. which is more than 70% benchmark set. Maintained 5.1 average case age which is less than 8 days benchmark set and Got All 5s on Jira Surveys. No Passive low scores or detractors. Received external ratings [G2]. All 5s here as well. Created a set of knowledge base articles and shared them with the client for reference.Assure seamless operation of products or services, maintain high standards of customer satisfaction, and deliver exceptional customer care by offering effective technical assistance and problem-solving techniques and Received excellent reviews from clients.. Well-known understanding of the Jira tool. Worked on Migration of integration accounts from DBSync old interface to new interface by cross verifying the functions, Schedulers, logs as well. Show less

Master Of Computer Applications - Mca

Grade: 8.35 CGPA Activities and societies - Engaged in events organized by corporate companies. - Took part in and facilitated promotional.

Bachelor'S Of Computer Applications - Bca

Grade: 6.81 CGPA Activities and societies: : - Attended workshops on Web applications, Cyber Security and Career guidance Programs..

Pre University Education, Pcmb