Developed and implemented HR policies and procedures to align with the organization's goals and values. Managed all phases of the employee lifecycle, including hiring, onboarding, training, performance evaluation, and offboarding. Advised and provided guidance to employees on HR policies, procedures, and employment-related issues. Developed and implemented employee engagement initiatives and activities to foster a positive work culture in collaboration with the business head. Managed employee relations issues, including conflict resolution, disciplinary actions, and investigations, ensuring fair and consistent outcomes. Conducted regular performance evaluations and provided coaching and feedback to employees, resulting in improved performance and professional growth.Executed and managed projects right from project initiation till the final project delivery including leading the requirement analysis, development and testing. Prepared the KPI, status reports and analytics for management. Performed agile scrum master responsibility. Interacted with prospective clients, devised effective marketing, sales and other promotional initiatives. Established relationships with key decision-makers within customer's organization to promote growth and retention. Prepared project status reports (weekly/monthly/quarterly) to communicate project scope, vision, milestones, risks/issues, mitigation plans, budget status (forecast/spent/variance), resource requirements/forecast and overall health of the projects to the higher IT management.

Conducted end-to-end recruitments for various Business groups like Operations group, Credit and Policy group, Business Intelligence Unit, Rural Inclusive Banking Group, HFC – Market valuation group, CRFG, Liability product team for West region of country. Handled sourcing, recruiting, interviewing, training and induction of employees. Played role in leadership mentoring, performance appraisals and talent management. Executed 360-degree feedback process for business seniors and Conducted Behavioral Event Interviews to identify critical incidents for succession planning

Handled end to end recruitment process from sourcing, interviewing, selecting and induction as employees in organization. Ensured the recruitment of quality resources by using various interview techniques like behavioral interviews, personality questionnaires and background checks. Executed database management and MIS preparation. Planned and facilitated induction programs for the employees on weekly basis.