Rashmi Kulkarni Email and Phone Number

In addition to the project management responsibilities, I have stepped up to manage additional responsibilities within the organization as a part of this role.1) Leading multiple delivery teams comprising over 30 resources across locations, managing a portfolio of 10+ delivery projects within the Sabre SSPN Area on behalf of Coforge.2) Managed Mainframe offload project for Sabre Ancillary product comprising of 3 Teams with over 30 resources (Architect, Tech Leads, Developers, BAs).3) Coordinating and managing both on-site and offshore teams for project delivery.4) Engaging with stakeholders, including senior management and customer partners, to manage expectations and ensure alignment with objectives of the projects handled.5) Ensuring that deliverables meet quality standards and stakeholder expectations.6) Managing conflicts, whether they arise internally among project teams or involve various stakeholders within the company or with the customer.7) Managing Statements of Work (SOW) for Sabre projects - Collaborating with Sabre procurement teams to facilitate project extensions and ensure timely renewals.8) Allocating resources across multiple projects taking into consideration the budget and project requirements.9) Liaising with the HR teams for allocation / deallocation of resources as per the project requirement for entire Sabre account.10) Handling billing and invoicing processes for the entire Sabre account according to Coforge and Sabre's requirements. Liaising with internal & Sabre finance teams for the same.11) Creating revenue projections based on current and upcoming opportunities.12) Training and developing Team Leads from various delivery and development teams to uphold Coforge processes, essential for maintaining project health and meeting ISO & ISMS audit standards.13) Collaborating closely with the Delivery Head to contribute insights for various opportunities and generating project reports for the account whenever required.

Concurrently served as a Project Manager, Coforge and SME, Sabre specializing in Reservations & Ticketing. Demonstrated exceptional multi-tasking skills, managing both roles with equal efficiency.A) Project Manager Responsibilities – Coforge1) Led a team of over 10 resources within the EMD Activations team.2) Part of onsite team to support Sabre for various project management activities3) Established & led a new team of more than 14 SMEs, excelling in Sabre products. Collaboration with HR and clients, Conducting interviews.4) Managed budgeting, equipment procurement & onboarding processes for both new and existing team members.5) Maintain delivery dashboards & assess project health. Risk Assessment (identifying, assessing, & implementing mitigation & contingency plans).6) Organized regular stakeholder meetings to track the project closely and gather feedback for continuous project improvement.7) Monthly invoices based on achieved project milestones.8) Participated in all the phases of ISO audit certification.B) SME Roles & Responsibilities – Delivery Support for Sabre Customers (Airlines): Projects - EMD & IET Activations, CSS Projects for Reservation & Ticketing Product:1) Requirement Gathering - Initiated projects by setting up Data Collectors.2) System Setup & Configuration, Preliminary testing, ensuring validation & providing sign-off.3) Customer Validation Testing Support - Collaborate with customers, resolve reported issues & achieve customer sign-off.4) Pre-Cutover Activities - Ensure system readiness & Release Management Activities. 5) Cutover Support - Complete system setups & conduct testing in production. Provide initial sign-off, support during cutover or post-cutover phases.6) Issue Resolution - Proactively addressed and troubleshooted issues reported by customers via emails or Salesforce throughout CVT, cutover, or post-cutover phases.

1) Led comprehensive End-To-End activities encompassing EMD Activations/Migrations for diverse products, including EMD-A, EMD-S, Prepaid Seats, Refundable Balance, Edifact Upgrade to 08.1, and GSA on the Sabre Travel Network platform.2) Coordinated with airlines, their host systems, DXC, and internal Sabre teams to facilitate various activation activities such as set-ups, testing, bug fixing, and release management procedures.3) Oversaw concurrent EMD Activations for multiple airlines, ensuring seamless coordination and fulfillment of diverse requirements.4) Conducted Requirement Gathering sessions, analyzing and understanding EMD functionalities requested by customers, both Airlines Hosted and Non-Hosted, along with their host systems.5) Organized Kick-Off and Status meetings with customers to communicate and finalize schedules, tracking weekly progress.6) Estimated project timelines in hours/weeks and created/maintained necessary reports for effective project management.7) Implemented process improvements to enhance productivity and achieve quicker turnaround on project cycle times.8) Prepared and proposed Master test plans and test cases based on project requirements.9) Executed End-To-End and CVT Testing following test scripts, testing changes implemented by programmers to resolve issues at various stages, considering positive and negative scenarios.10) Activated EMD profiles for various airlines, managing back-end settings, BSP, and Carrier tables on TSTS, CERT, and Prod systems.11) Identified and documented bugs through Jira and maintained the status of each activation in Rally for comprehensive project tracking.

1) Conducted in-depth analysis of Agency Debit Memos on behalf of the client's customers (agents), systematically identifying root causes.2) Investigated memos received from airlines by recreating itineraries/scenarios through past and current pricing methods to determine discrepancies.3) Executed positive and negative checks for priced journeys, promptly addressing system errors and highlighting any current exposures to the client.4) Analyzed ATPCO coding, including searching for sequence numbers, table numbers, and bytes coded within the data, to refine pricing strategies with reference to ATPCO data apps.5) Engaged in effective communication with various airlines via email on behalf of customers to rectify inaccuracies in debit memos.6) Collaborated with customers (agents) to provide timely updates on the status of their claims, maintaining transparent communication.7) Spearheaded the proposal of various process improvements to enhance the overall efficiency and functionality of the team.

1) Processed customer refunds promptly in adherence to established deadlines.2) Actively participated in the testing of "IVR – One-time password" project on the Travelocity payment gateway, contributing to the initial discussions and implementation during the first phase.3) Collaborated with necessary banks and departments to resolve queries related to the project.4) Submitted daily sales reports to provide comprehensive insights into financial transactions.5) Introduced Refund status and utilization reports, offering a summarized overview of staff productivity and incoming revenue.6) Regularly updated Refund JVs in the accounting system on a monthly basis.7) Prepared invoices as needed, ensuring accuracy and timeliness.8) Responded to queries and emails from the Service Centre, risk team, and other internal teams in a timely manner.9) Collaborated with department heads to address their queries and fulfill report requirements.10) Monitored ticketing and refunds queues, ensuring timely resolution and maintaining operational efficiency.

1) Initiated and streamlined the ADM Disputes process, ensuring efficient and organized resolution.2) Launched and optimized the Refund Application Process, enhancing workflow effectiveness.3) Pioneered the E-ticket auditing process, focusing on the analysis of airline tickets for default agents.4) Prepared various process-related reports and presentations to facilitate communication and understanding.5) Established and managed documentation processes, including filing various documents, emails, and contracts related to audits.6) Implemented and maintained grid processes, effectively organizing and linking audit-related information in worksheets.7) Conducted analysis of existing systems and recommended enhancements/developments, leading to faster clearance with reduced manpower.8) Participated in product-related meetings with clients, contributing valuable insights and fostering collaborative relationships.9) Coordinated and assisted various airline station offices via email/phone, addressing queries related to ADM reasons, internal system functionalities, and refund applications.10) Ensured high quality, quantity, and timely completion of all processes.11) Planned and managed manpower, conducting training sessions covering various processes, such as Refund Application, Disputes, BSPlink, ARC Memo Manager, ASD links, audit parameters, contract interpretation, email management, query logs, contract filing, and grids.12) Monitored staff performance, providing constructive and timely feedback.13) Maintained team cohesion through one-on-one meetings, team gatherings, and resolution of staff issues.14) Ensured team adherence to company guidelines and standards.15) Conducted interviews as part of the recruitment process, contributing to team growth and development.

1) Prepared diverse process-related reports and presentations to facilitate streamlined operations.2) Coordinated seamlessly between the UK office (Head Office) and the India office to ensure effective communication and collaboration.3) Orchestrated communication with airlines via email, addressing queries related to issued Debit Memos, and maintained a focus on achieving high-quality, timely responses for all airline ticket audits.4) Strategized manpower planning and conducted training sessions for staff to enhance skills and capabilities.5) Monitored and evaluated staff performance, providing constructive feedback in a timely manner.6) Oversaw team maintenance through one-on-one meetings, team gatherings, and resolution of various staff issues.7) Ensured team adherence to company guidelines and standards, fostering a culture of compliance.8) Analyzed existing systems and recommended enhancements/developments, resulting in improved efficiency, faster clearance, and reduced manpower requirements.

Authenticated and cleared all import-related documents, meticulously preparing bills in accordance with established parameters.

Accountable for handling Reservations, Ticketing, Cancellations, and Refunds for Indian Airlines via their internal system, as well as managing similar processes for other airlines through the Sabre system.