Experienced Information Technology Specialist with a demonstrated history of working in IT, Telecom and Network industry. Skilled in Customer Relationship Management, Project Management, Business Development/Business Process Efficiency, Excel Models, Service Delivery, Scrum, Operations Management, People/Resource Management, Stake Holder Management, Performance/SLA management, Presenting Operation Metrics to Customer, Monthly Governance Deck Preparation and Presentation to Leadership and Customer. Also have experience in ITIL Process and ITIL Process Implementation - Incident, Change, Problem, Availability, Configuration Management with overall Service Improvements. Excellent reporting/report automation using macros and analytic skills. Rewarded and acknowledged at Internal and Customer level for various automations and Service Delivery Improvements.