Rashmi Manjunath Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
• Own all branch-banking objectives and overall branch supervision
• Ensure achievement of overall Branch Targets by generating business and cross sales
• Key Customer Relationship Management & supervision of all High Net Worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints Handling

Bengaluru, Karnataka, India

• Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
• Own all branch-banking objectives and overall branch supervision
• Ensure achievement of overall Branch Targets by generating business and cross sales
• Key Customer Relationship Management & supervision of all High Net Worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints Handling

Bangalore

• Handle a team of 2 Imperia client Relationship Manager and 4 Preferred Relationship Manager portfolio of 450 cr liability book size
• Enhancing engagement of High Net Worth customers through joint call
• Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets
• Ensuring the Income Product Holding (IPH) of the Relationship manager Portfolio and initiating thrust on Cross sell
• Monitoring quality sales and processes in the Relationship Managers portfolio
• Recruitment and training of Relationship Manager Team

Within 9 months of taking charge of New branch broken even and ensured C/I Ration below 35%Branch Balance Sheet crossed 50 crs in 12 months from zero (40 Crs liability and 11 crs asset)Annual targets of all the products were overachievedAcquired government relationshipBranch stood first in south for both months during July’16 & Aug’16 in the management.

Bengaluru, Karnataka, India

• Managing the High Net Worth customers of the Bank portfolio of 100 Cr liability book size.
• Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships.
• Profiling Customers and provide financial products to meet customer needs
• Ensuring the highest levels of service to the High Net Worth customers
• Providing Financial planning & Investment Advise
• Achieve Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc.

• As personal Banker Authorizer
• Branch Merchandising, Supervise & Monitor Personal Banker desks and contract sales
• Branch administration Lobby Management
• Resolution of customer queries/complaints Customer service to ensure walk in customers issues
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Enhancing the value of existing accounts

• Achieve sales targets and providing Customer service
• Relationship Management for a Portfolio of customers
• Responsible for Cross Sell & enhancing relationship with existing customers
• Customer service to ensure walk in customers issues
• Selling of Investment products like Mutual Fund, Insurance & Current account & Saving account
• Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc

• To be the first point contact with the customer in the branch.
• Provide customer service and product information
• Deliverables Custodian, Retention of accounts, Report Generation & Filing.
• Handle Balance Enquiries, Transaction Queries, Balance Confirmation Certificates for walk-in customers
• Obtain referrals from walk-in customers for Current account & Saving account and Demat
• Cross sell of direct banking channels to walk-in customers to deepen relationships

Creation, validation and updating of database of target companies in assigned region. Establishing initial contact with target companies to explore potential and to collect key information.

Task involves processing documents for personal loanMonitoring of Escalation metrics to ensure the transactions are completed within the TAT with the support and coordination from the respective departments. Income documents checks with concerned departments.Eligibility calculationsWelcome call to understand about customer profile & income.Had strong hold.

Handling a team of 4 members for back office and 35 - 50 members for Personal loan sales team.First level discussion maker for file login Maintain MIS for daily logins, approvals and disbursals.Quality check through the login files, documents as per credit policy and forwarding to credit.Interaction with verification agency for report updating on.