• Process head – involved in streamlining the process for all the component teams• Team manager for teams both in India and Germany comprising of the Cidaas product as well as the ID validator. • Appraisal management, Career development and overall management of team members • Major player in standardizing process and procedures across team, Unified QA process and Release management process.

PI planning, Scrum of Scrum, Program Reviews, Facilitate Architectural Solutioning, Interlock Alignment• Developed comprehensive monitoring of risks, issues, dependencies, contingency plans, and resources to remove roadblocks• Roadmap creation, prioritization with business, release planning and backlog grooming.• Provided regular status updates to steering committees, stakeholder groups, and executive leadership• Achieved 99% of milestones on time• Responsible for release planning, implementation and production deployment for deliveries• Planning and execution of multiple projects across online and offline sales platform• Worked with Business, leadership and teams to achieve scrum maturity for product teams• Effectively onboarded , mentored and trained team members on to product domain• Tier 3 and 100% automation of services

• Led team of 20 IT professionals and conducted performance evaluations• Oversaw program changes from inception to successful implementation, resulting in increased customer satisfaction improvement• Fostered culture of robust and comprehensive documentation• Provided regular status updates to steering committees, stakeholder groups, and executive leadership• Recruited, hired, and managed team members spanning across Product, development and testing teams• Responsible for Mentoring, monitoring and appraising team members

Worked as consultant and responsible for training, product evolution, and updated scope and requirements as relevant• Contributed to presentation preparations, participated in discussion with client and stakeholder meetings• Piloted and Implemented Offshore Business Analyst model

Conducted Stake holder meetings to gather requirements for multiple departments of The Govt of Karnataka• Documented requirements and prepared High level design and Low Level Design documents• Managed team of developers for implementation of projects• Conducted User training post implementation

Pivotal in transitioning of projects to offshore location• Maintained high level of customer satisfaction through effective verbal and written communication skills• Determined areas for improvement and implemented processes to alleviate problems• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions

Maintained high level of customer satisfaction through effective verbal and written communication skills• Maintained MIS activities for state of Karnataka

Developed applications related to inventory management and Banking • Client interactions , requirement gathering, development and implementation

Development of Office Automation software , User Acceptance Testing and preparation of user manuals• Client interaction and client account management• Played all roles responsible for requirement gathering, Designing, Implementation and user training in this tenure