Rashmi Raju Email and Phone Number

1. Keep track record of complex and creative problem-solving techniques and cascade the same to the team.2. Advise the operations team investigators in complex situations and provide them with best of the solutions.3. Provide mentoring support to the new hires.4. Work with stakeholders to drive process improvements that will impact internal and external customers.Quality analyst 1. Regularly audit cases done by investigators and report the same within established… Show more 1. Keep track record of complex and creative problem-solving techniques and cascade the same to the team.2. Advise the operations team investigators in complex situations and provide them with best of the solutions.3. Provide mentoring support to the new hires.4. Work with stakeholders to drive process improvements that will impact internal and external customers.Quality analyst 1. Regularly audit cases done by investigators and report the same within established timeframe. 2. Ensured the quality,accuracy and speed to promote operational efficiency.3. Recommended process improvements to remove redundancy and continuously improve team performance.4. Determine the statistical sampling of audits and prepare audit trend report. 5. Communicate with internal and external business stakeholders to drive quality mindset and continuous improvement. 6. Regularly prepare questionnaires and evaluate them to gauge the newer process developments and updates. Show less

1. Contribute and/or lead special projects which reduce fraud related losses, while maintaining focus on a positive customer experience.2. Up-skill new hires on different queues by training and mentoring.3. Develop and modify the Standard operating procedures while maintaining focus on a positive customer experience.4. Proven time management , problem solving skills and organizational skills.5. Shared knowledge in a global team environment and proved to be an excellent team… Show more 1. Contribute and/or lead special projects which reduce fraud related losses, while maintaining focus on a positive customer experience.2. Up-skill new hires on different queues by training and mentoring.3. Develop and modify the Standard operating procedures while maintaining focus on a positive customer experience.4. Proven time management , problem solving skills and organizational skills.5. Shared knowledge in a global team environment and proved to be an excellent team player.6. Managed the Workflow and assignments.7. Find gaps in the queue assignments,worked with development teams and improved the assignment order. Show less

1. Identify, Analyze, Evaluate and Monitor the risk involved on a quantitative and qualitative basis. 2. Work with different functions to bring out new and effective methods of investigations.3. Recognize non-obvious patterns and provide appropriate solutions.4. Develop and work on process improvement projects.