Responsible to process all the pricing requests received from client (US based Coca Cola bottlers Sales & Services) to update product’s price in PAT (Pricing Authorization Tool) and SAP. Managed 2 different teams (size of >10 employees) to ensure everything is done within the timeline and with accuracyResponsible to handle team’s process related queries and monitor day to day activities performed by the teamManaged team’s leave and attendance insuring no KPI is missedConduct… Show more Responsible to process all the pricing requests received from client (US based Coca Cola bottlers Sales & Services) to update product’s price in PAT (Pricing Authorization Tool) and SAP. Managed 2 different teams (size of >10 employees) to ensure everything is done within the timeline and with accuracyResponsible to handle team’s process related queries and monitor day to day activities performed by the teamManaged team’s leave and attendance insuring no KPI is missedConduct team meetings to discuss process updates or any issue that the team is facing and conduct One-on-one with the team members to discuss their issues, growth etc.Responsible for timely year end appraisals for the teamAccountable for client interaction for all the process related discussions, issues and improvementsInvolved in process automation Show less

Accountable for rebate review in the contract and perform detailed validation of the payment file and sales file for rebate Calculation. Generate load files for SAP upload and process rebate payment in SAP.Prepare check memos and reporting for customer for every payment and send detail to AP team about all the checks that need to be released to the customer for rebate payment

Responsible for uploading files (regarding new hires, rehires, terminations and employee’s job updates) received from client and performing a Quality check on those files and correcting the errors.Involved in Client interaction on daily basis to work on critical processes.Accountable for running Payroll files and Insurance files (Medical, Dental, Vision etc) and sending them to the client within the given SLA. Responsible for providing assistance to US employees and their managers… Show more Responsible for uploading files (regarding new hires, rehires, terminations and employee’s job updates) received from client and performing a Quality check on those files and correcting the errors.Involved in Client interaction on daily basis to work on critical processes.Accountable for running Payroll files and Insurance files (Medical, Dental, Vision etc) and sending them to the client within the given SLA. Responsible for providing assistance to US employees and their managers with payroll issues like incorrect pay, tax deductions, W2, W4, job changes etc via e-mail and chat.Accountable for maintaining employees timesheets regarding time offs, entering time etc.Worked actively as an On Floor Supervisor to assist New Hires with their queries.Involved in testing for new clientsResponsible to create and update SOPs (Standard Operating Procedure) for Client Process Show less

Accountable for activating Australian employee’s Credit Card, cancelling or issuing a new card, helping them with their credit card’s transactions, payments, late fees, interest charges, Frauds etc.Also was a part of Skip and Trace process under collection.The job responsibility was to trace the defaulters by using different tools, verify their address and transfer the call to collections in order to collect debts.