Rashmi Goyal Email & Phone Number

Bengaluru, Karnataka, India

Ahmedabad, Gujarat, India

Gurugram, Haryana, India

- Led an Offshore team of 6 for US Client and developed CVA (Cognitive Virtual Agent) to automate inbound order placement calls. - Collaborated with product managers to transform a multi-page web application into a single-page web application, enhancing overall customer experience. - Automated project performance metrics, implemented profitability improvement plans to enhance operational efficiency by 25% by analyzing project reports; achieved a 10% reduction in defect delivery releases. - Collude with in house teams to wireframe user stories and design UI & UX to enhance product experience using agile sprints. - Extrapolated user feedback, and prioritized pain points in product development, successfully resolving issues that increased user satisfaction by 70%.

Mumbai, Maharashtra, India

- Secretary at Capgemini Mumbai Toastmasters Club and involved in VP PR Activities.- Bestowed with Best Auxiliary Role Player for Grammarian by Capgemini Mumbai Toastmasters Club.

Mumbai, Maharashtra, India

- Led a UI team of 4 Senior Analysts for global clients, allowing the team to adapt best design practices while managing customer needs, designing solutions, and providing post-implementation support. - Administered Agile/Scrum processes, including sprint planning, daily scrums, sprint reviews, and the identification of continuous process improvement opportunities. - Developed and deployed web order management module for European client, processing ~3M orders per week across 17 countries while reducing manual effort by 40%. - Designed & implemented business continuity plans to ensure uninterrupted operations; ensuring strict adherence with contractual commitments and complaint management guidelines for excellent service delivery.

Mumbai, Maharashtra, India

- Ideated and Developed a product for tracking an employee's journey within the organization, further adopted by 10 business units with 20K users. - Designed and implemented an automated solution to improve the visibility of lateral hiring plans, resource demand forecasting, and resource allocation, resulting in a 5% reduction in employee turnover. - Collaborated closely with cross-functional teams to gather business requirements, design wireframes, and create a product road map to ensure the timely delivery of the product.

Mumbai, Maharashtra

- Formulate technical action plans to analyze and resolve the recurring incidents by creating a problem record and work with Multi Product/Vendor/ third-party to address the issue permanently.- Performed analysis to identify and fix code defects in the existing product, resulting in improved application performance. - Optimized database querying to expedite retrieval of large datasets, thereby enhancing the overall user experience.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Secretary of the Media and Marketing Committee of PGPX class of 2023 – an elected position

B.Tech, Computer Science