Rashmiranjan M. Email & Phone Number

Dubai, United Arab Emirates

Strategic Leadership: Oversee the strategic planning, development, and management of the card management system to ensure seamless operations and continuous improvement.Team Management: Lead and mentor a cross-functional team of product managers, developers, and analysts to deliver innovative card solutions and enhance system capabilities.Compliance and Security: Ensure compliance with industry regulations (e.g., PCI DSS) and implement robust security protocols to protect cardholder data and reduce security incidents by 40%.Customer Experience: Drive initiatives to optimize card services, enhance user interfaces, and improve overall customer satisfaction, resulting in a 20% increase in user engagement and a 15% reduction in service-related inquiries.System Optimization: Spearhead modernization efforts, integrating advanced technologies to improve transaction processing speed by 30%, reduce system downtime by 25%, and lower operational costs by 20%.Stakeholder Collaboration: Collaborate with key stakeholders, including vendors and internal departments, to enhance system functionality and performance, ensuring alignment with business objectives.Product Innovation: Lead the development and launch of new card control features such as real-time transaction alerts, spending limits, and advanced fraud detection mechanisms, increasing user engagement by 35%.Risk Management: Develop and implement comprehensive risk management strategies to mitigate fraud-related losses and enhance system reliability.Performance Monitoring: Monitor and analyze system performance metrics, making data-driven decisions to ensure optimal system operation and user satisfaction.Cards & Payments Processing:•Credit, Debit & Prepaid card management system development, migration, maintenance & product owner• Managed multiple card management systems such as - CMS by FSS, Way4 by OpenWay, IRIS by TPS• Managed Card Migration for multiple banks

Dubai, Dubai, United Arab Emirates

Managing the Debit, Prepaid Card Management Solutions & Reconciliation & Settlement Systems for UAE customersDevelop a clear and compelling product vision and strategy for Debit, Prepaid Card, and Reconciliation Systems.Align product goals with overall business objectives and market needs.Product Strategy: Developed and executed a product vision and strategy for debit, prepaid card, and reconciliation systems.Requirements Gathering: Collaborated with stakeholders to gather and prioritize product requirements, ensuring alignment with market needs.Backlog Management: Maintained and prioritized the product backlog, clearly articulating user stories and acceptance criteria.

Mumbai, Maharashtra, India

Oversaw three direct reports across solution design and management of Cards and Digital Banking Management systems. Engaged with customers on finalization of business requirements and transaction process flow analysis, partnering withengagement Manager on creation of solution design document and process re-design. Drove optimized utilization of payment design by providing guidance to clients throughout project lifecycle and co-developing configuration workbook. Championed promotion of best practice and third-party solution alternatives within functional design document and systems integration requirements. Assisted in various internal projects, ensuring strict compliance with information security policy and Payment Card Industry (PCI) Standards.