Rashmi Mukherjee Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Overseeing the day-to-day activities of the Operations team at Maru/Blue.
• Serving as a key contact within and between teams and proactively investigating internal and external client needs, communicating study progress, and resolving any issues.
• Serving as a team lead by coaching, mentoring, and delegating tasks to colleagues.
• Ensuring hands-on quality control throughout the entire project process, including financial management, so that projects/accounts are profitable.
• Using positive energy to contribute to the Team, Office, and Company culture.
• Ensuring a reputation for impeccable client and project management, strong business acumen and attention to detail.

Toronto, Canada Area

• Ensuring project scope and delivery of expectations are managed - prioritizing project deliverables.
• Deliver quality and accurate work on time and against budget.
• Ensure a two way flow of information/communication; pass information on in a timely manner.
• Maintain an open channel of communication internally and externally.
• Build, develop and maintain long-term, mutually beneficial client relationships; address client needs and resolve client issues.
• Providing support to clients through project spec changes.

Toronto, Ontario, Canada

EMPOWERING LIVES OF WOMEN,YOUTH & INDIGENOUS PEOPLE THROUGH EDUCATION & COMMUNITY SERVICE.

Toronto

• Soliciting feedback from clients to help refine sales direction and product offering.
• Being fully knowledgeable of AskingCanadians range of services and pricing strategies.
• Establishing project work-back schedules using our online project management software
• Educating clients on project timelines
• Setting up client access to online survey tracking tool, ConfirmIT’s Reportal
• Managing client expectations throughout the project lifecycle

Toronto, Canada Area

• Responsible for all activities involving the development, documentation and delivery of system training, change management opportunities (i.e. changes and updates of systems) and job/process training affecting all.
• Participate in UAT and development meetings for project
• Serve as a Subject Matter Expert
• Develop training content and materials
• Deliver training to existing system users and new hires
• Change Management training

Worked extensively on testing all surveys links and validating and/or cleaning survey dataProvided detailed feedback to programmers about identified issues within the survey document/survey link and or data set Have ensured and maintained the highest level of quality to all programmed surveys Worked towards implementation of support strategy to ensure that.

Mississauga

Trained existing and new employees on company processes and policiesCreated extensive in-house training documents for each processSolved process problems by consulting with suppliers, outside experts and in house staff. Conducted in-depth statistical analysis of processes for a better understanding of failure points.Generated responses to customer audits.

Worked within a highly dynamic work environment, across and with multi-functional departments.Used sampling techniques and hypothesis testing methods to understand consumer requirements and convert them to deliverables.Conducted in-depth statistical analysis of consumer data received from marketing team towards introduction of new products and.

Worked within a highly dynamic team environment. Worked in tandem with Marketing towards study of emerging markets and brand advertising.Nominated to handle the entire content for the BPO – development, modifications and dissemination.Worked within a team environment to carry out a full range of contact centre functions. Selected Contribution:Conducted.

Worked as a COOP student to carry out a full range of statistical forecasting functions. Established product inventory stocking and forecasting techniques. Selected Contribution:Worked as a Statistical Analyst, using various forecasting techniques to arrive at the best technique for each productProvided data related to inventory stocking of products.Was.

Ontario Graduate Certificate, Quality Assurance

Specializations in 1. Statistical Process Control 2. Design of Experiments 3. Control Charts 4. Statistical Hypothesis Testing 5. ANOVA.

M.Sc., Operations Research

Specializations in 1. Market Research 2. New Product Introduction 3. Consumer Behaviour 4. Price allocation 5. Hypothesis Testing 6..

Bsc, Statistics

Specializations in: 1. Probability 2. Forecasting and Time Series Analysis 3. Sampling Methodologies 4. Statistical Hypothesis Testing 5..

High School, Math, Chemistry, Physics, Economics, English