Rashmin Patel

Rashmin Patel Email and Phone Number

Cloud Technical Account Manager, Enterprise Support @ Amazon Web Services (AWS)
California, United States
Rashmin Patel's Location
San Francisco Bay Area, United States, United States
About Rashmin Patel

• Certified- Juniper Networks Certifications (JNCIA-Junos #349174347, JNCIS-ENT #405713355, JNCIP-ENT #423051178.• Providing support to end-user for infrastructure troubleshooting, diagnosis, and resolution.• Maintaining comprehensive workflow of ticketing system for incidents and change requests for the system.• Experienced in managing infrastructure inventory, ordering new inventory, supporting contract renewals, keeping costs down for (Capex/ Opex), robotic switches, and storage automation software.• Successfully deployed and completed multiple migrations, upgrades, and product life cycle projects.• On hands, working knowledge with Juniper Network's switching, routing, and security technologies.• Extensive experience in engaging with high-priority customers and teams globally for TAC support and deliverables.

Rashmin Patel's Current Company Details
Amazon Web Services (AWS)

Amazon Web Services (Aws)

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Cloud Technical Account Manager, Enterprise Support
California, United States
Website:
aws.amazon.com
Employees:
142019
Rashmin Patel Work Experience Details
  • Amazon Web Services (Aws)
    Cloud Technical Account Manager, Enterprise Support
    Amazon Web Services (Aws)
    California, United States
    View
  • Amazon
    Systems Engineer, Special Projects
    Amazon Aug 2022 - Present
    Seattle, Wa, Us
    • Provide technical support for incoming issues, including extensive troubleshooting tasks with responsibility for multiple products, features, and services.• Provision and manage AWS infrastructure/ Services to support multiple teams (EC2, AMIs, VPC, RDS, CloudWatch, IAM, Certificate Manager IAM, etc.)• Enterprise Resource Planning (ERP) Multi-tenant Account provisioning, Admin tasks to provision security/access and User Administration.• Provide production support for JIRA and Confluence, including performance tuning and scaling. Analyze requests for new functionality, implement new features, triage incoming requests. Create/maintain Confluence spaces, permission schemes, Asana, JIRA projects.
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  • Juniper Networks
    Systems Engineer Iv
    Juniper Networks Mar 2017 - Aug 2022
    Sunnyvale, Ca, Us
    Provide network topologies support for lab configurations. Maintain project plans and progress. Support Network Engineers with customer replications. Automate and Virtualize lab replications. Owning and monitoring JIRA cases for incidents and change requests for network topology to support the tickets. Run lab meetings and training globally with the teams involved to workout best practice working with the lab infrastructure. Advise on new tools (analyzers) and help implement. Working with Tools like Ixia, Spirent, TFT server etc. Make sure the lab resources are properly shared between teams, and Juniper Business keeps the cost under control. Work closely with support engineers and customers to assure that the customer’s Service Level Agreements (SLA) are met.
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  • Juniper Networks
    Network And Computer Systems Administrator
    Juniper Networks Oct 2015 - Mar 2017
    Sunnyvale, Ca, Us
    Supporting Network Engineers with customer replications. Configuring network and console link to routers, switches, and security devices. Providing end-user support for infrastructure troubleshooting, diagnosis, and resolution. Assisting users with building and provisioning virtual machine guests in Windows, Linux, and Solaris x86. Owning and monitoring ticket queues for incidents and change requests for network topology to support the tickets. Process RMA for faulty hardware. Advise on new tools (analyzers) and help implementation of issues. Also, part of on-call rotation support schedule.
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  • Cisco
    Intern
    Cisco May 2015 - Aug 2015
    San Jose, Ca, Us
    Troubleshooting end user networking issues, including connectivity problems, Configuring Cisco networking devices (Switches, routers) Customer support triage, Migration Projects.
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Rashmin Patel Education Details

  • Campbellsville University
    Campbellsville University
    Information Technology Management
  • San Francisco Bay University
    San Francisco Bay University
    Computer Science
  • Cardiff University / Prifysgol Caerdydd
    Cardiff University / Prifysgol Caerdydd
    Computer Science
  • The Maharaja Sayajirao University Of Baroda
    The Maharaja Sayajirao University Of Baroda
    Computer Engineering

Frequently Asked Questions about Rashmin Patel

What company does Rashmin Patel work for?

Rashmin Patel works for Amazon Web Services (Aws)

What is Rashmin Patel's role at the current company?

Rashmin Patel's current role is Cloud Technical Account Manager, Enterprise Support.

What schools did Rashmin Patel attend?

Rashmin Patel attended Campbellsville University, San Francisco Bay University, Cardiff University / Prifysgol Caerdydd, The Maharaja Sayajirao University Of Baroda.

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