I am Rashmi Samnani, a customer service expert and a passionate student of global business practice. I am currently pursuing my MA degree at Munster Technological University, where I am exploring opportunities in marketing and finance, my fields of interest.Previously, I worked as a contact representative at HSBC Data Processing Pvt. Ltd, where I provided quality customer service over the phone, resolved complex customer inquiries, and offered relevant products, services, and solutions. I also have experience in sales and advertising at MINAR PRODUCT, where I presented and marketed the product to existing and potential customers, maintained customer relationships, and assisted in developing competitive marketing strategies. Additionally, I was a digital marketing specialist at BYJU'S, Experienced SEO Specialist skilled in collaborating with cross-functional teams to enhance website performance and user experience. Proven track record of implementing effective SEO strategies to drive organic traffic and improve online visibility for brands like Byju's. Through these experiences, I have developed a strong foundation in problem-solving, strategic thinking, communication, and collaboration skills, which I am eager to apply to future endeavors.I am a hardworking and natural leader, who is always keen to learn more and grow both personally and professionally. I am enthusiastic about making a significant impact in the fields of marketing and finance, and contributing to the success of any organization I join. In my leisure time, I enjoy reading, learning languages, volunteering, and dancing. I have a talent for hip hop dancing, which has taught me to think critically, improve my social-emotional skills, and cultivate my creativity. I actively seek out challenges that help me achieve my goals and aspirations.