In my current role, I manage a diverse portfolio of programs spread across multiple Salesforce clouds, including Sales, Service, Community, and Consumer Goods Cloud.As a Salesforce COE Lead and Consumer Goods Cloud Architect and Product Consultant, I ensure the delivery of high-impact solutions tailored to client needs while driving transformation across organizations.My responsibilities include overall delivery management, P&L ownership, and identifying opportunities for delivery lead growth through analysis and trend identification to achieve desired business outcomes.I also contribute to RFPs and solutioning as a Salesforce Consumer Goods Cloud Product SME, leveraging my expertise to align proposed solutions with client requirements and industry best practices.This role encompasses managing a large, geographically distributed team .. handling various engagement models such as fixed-price, time-and-material, and staff augmentation projects. The most rewarding aspect is contributing to transformational journeys for organizations, enabling them to unlock value through innovative Salesforce solutions and industry-specific expertise.

This role requires effectively manage Salesforce Portfolio for large clients by sphere heading Salesforce solutioning ,delivery strategies ,financial metrics and operations, retaining customer patronage etc. Strong knowledge of Salesforce solutioning and implementations along with considerable experience in handling Project /program governance and teams.The role requires experience in developing initiatives to streamline processes and solutions to implement business transformation. Supporting C-level stakeholders towards identifying their vision by evangelizing the capabilities of Salesforce☁ Identifying business opportunities within Portfolio and collaborating with direct sales teams and channel sales partners to attain growth.

The role is responsible of the Service Level Agreement (SLA) delivery to the customer along with demonstrating understanding of overall SFDC architecture and platform .Using consulting skills, business knowledge and SFDC CRM experience to lead business / functional discussion with the client and internal teams .Understanding client’s business pain points and offer solutions to address leveraging salesforce.com platform/ offerings.MAIN RESPONSIBILITIES Project Management, Execution, Control, Review and Improvement Applying the quality processes and use project management tools (JIRA, SCRUM and Agile methodology). Tracing closely the time and costs spent on the project and managing milestones. Identify and propose opportunities for automation and improved monitoring to reduce toilStakeholder Engagement Interact with internal/external customer and be the first-level management contact for the client, on-site teams etc. Assists clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications. Present progress of various projects, risk at program level, etc., to relevant stakeholders. Maintain regular communication with the end client to keep him apprised of program status.MAIN RELATIONSHIPSInternal-Account Team, DevOps teams, Platform Team, Market Owner External-Customers (Technical and Managerial) Business Development Prepare RFP responses and share them with Business Development team. Conduct effort estimation and finalize on resources required. Provide inputs on the projects executed in the past by highlighting client referrals and CTS capabilities in proposals. People Management Set clear and objective goals for team. Conduct appraisals; Identify, priorities and deploy action items for competency development. Direct and guide other managers/team leaders on resolving team grievance; Identify, groom, reward and develop high performers and future leaders.

As the owner of delivery on Salesforce (SFDC)and ERP, responsible forProject leadership: 1) Act as coordinator of regional and global program implementation, including task scheduling, meeting setup & notes and assisting Sales or Marketing with program execution.2) First Interface to user for the SFDC technical & operational Trouble shooting.3) Develop and maintain design documents for solutions by translating business and data requirements into functional specifications4)Test and conduct user acceptance testing of patches and updates for production readiness5) Develop training materials and conduct training sessions6)Manage security, users, roles, profiles, groups, queues, sharing rules, and other setup options7) Maintain communication with greater SFDC support team.8) Provide support for other Sales operating System Implementation in SFDC as needed. 9) Provide leadership for project management and implementation.10) Demonstrate ability to multi-task and re-prioritize responsibilities based on changing requirements Soft skills:o SalesForce Training to end user,o Be able identify and manage delivery riskso Good attention to detail. Guides processes to timely conclusions in immediate work areas and checks with others for external impact.o Process:o Define, Improve and Ensure best practices and guidelines are being followedo Take end-to-end responsibility of delivery of builds/projects and follow-through with other teams as needed to ensure high quality and predictable delivery of featureso Highly committed. When necessary pulls out all stops to complete tasks.o Able to rise above detail to see broader issues and implications for whole application/team. Analyzes the impact of project on all components over a longer time horizon.

• Managed and drove account operations on Pan India basis and met both top-line and bottom-line targets; streamlined and standardized processes and delivered on operational excellence SLAs:• Achieved zero defect across branches and served as SPOC for all Account/student grievances/issues.• Developed and supported implementation of online NIIT Imperia student/partner services portal including a feedback mechanism for collecting ‘Voice of the Customer’; addressed and resolved all types of customer complaints and escalations:• Provided an enhanced integrated customer experience leading to higher customer satisfaction ratings.• Strategized and developed a business blueprint for NIIT Imperia; mapped key business elements such as client potential, career profile, financial constraints and potential opportunities.• Ensured 100% process compliance across branches Pan India with respect to partner guidelines; tied up with partners such as IIM-Ahmedabad, Lucknow and Indore, IIFT-New Delhi and IMTG.• Adopted and leveraged technology for creating content; managed the online examination system, learning management system, and relevant knowledge portals in coordination with SMEs. • Trained and mentored team members to bridge the gap between performance and skills; engaged in team management right from recruitment to training, performance appraisals and exits.