A ServiceNow Developer/Admin, competent professional with experience in the field of ITSM and implementation of service. Extensive knowledge in implementing end-to-end ITSM modules including Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, Configuration Management Database (CMDB). Strong Knowledge of SDLC methodologies like Waterfall and Agile Scrum along with the working experience in various phases of Software Development Life Cycle.ServiceNow development and deployment on ITSM, Service catalogs, Reporting and CSM modules. Worked for clients across various sectors (i.e. Finance, Auto and Healthcare) and holds knowledge about ITSM Processes, Service Portal and Virtual AgentSound knowledge in JavaScript, CSS, HTML5, Bootstrap. Good knowledge on manual testing and SDLC methods and experience on version tools.