Rashoderick S. Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Completed troubleshooting and repair when computers had problems. Assisted office staff with computer application questions.
• Conducted computer technology training with all firm employees
• Responded to Attorneys inquiries and provided technical assistanceover phone and in person using Heat ticketing system.
• Managed over 500 firm employees Assets with Asset Panda & Duo Admin
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• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provide Level 2-3 support to end users.
• Prepared and presented supplementary learning material to support &train the 24/7 365 Help desk.
• Collaborated with remote Infrastructure team to resolved escalatedissues as needed.
• Managed Windows & Apple devices using SCCM & Jamf.
• Developed and initiated projects, managed costs and monitoredperformance

• Quickly responded to VIP & financial investors requests, offering excellent and tailored technical support to address needs.
• Shown great oral & written communication skills by hosting weekly trainings & creating documentation to assist end users in various applications ( Office Suite, Zoom, Teams )
• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
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• Help Resolve technical problems with Local Area Networks (LAN), Wide Area
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives

• Set up electronic systems and devices
• Replaced POS
• Assemble and connect system components (e.g. cables)
• Estimate damage and calculate the cost of materials
• Test system functionality and analyze data
• Read and comprehend complex manuals and diagrams