Rashvin Ganesh Email & Phone Number

Malaysia

• Leading a team of 10 strong Fraud Analyst investigators
• Responsible for daily volume inflow and investigation accuracy
• Working closely with cross functional teams to ensure that the Fraud Operations team performs at their best capability
• Constantly working on automations and python projects that aim to reduce manual work
• Consistently focus on automation efforts to reduce manual tasks, streamline investigations, and ensure optimal resource allocation for peak efficiency. Examples of automation include semi-automated ticket ingestion via.
• Conducted regular performance reviews, provided constructive feedback, and facilitated training sessions to enhance team members' skills and knowledge.

Malaysia

• Pioneered the Fraud Operations team in Kuala Lumpur Office
• Handled BAU investigation tasks for multiple queues namely ACCOUNT TAKE OVER, IDENTITY THEFT, APPEALS, DISPUTES.
• Drafted and published workflows and SOP documentation
• Implemented Fraud Prevention strategies and provided recommendation to Risk Identity & Engineering Teams.
• Worked closely with the Data Science team to feed information and add value to rule building
• Logging meeting minutes and sending out communication to the management and team members to ensure a streamlined form of communication is present.

Malaysia

• Investigate and analyse cases concerning account activity, appeal processes and daily suspicious traffic flow towards the platform.
• Observe T-1 queues and detect high-risk rule hits and anomalies within the business portfolio.
• Utilizing analytical skills and strategies to prevent and mitigate fraud.
• Collaborate closely with cross-functional teams to offer fraud strategies and insights that enhance support for business requirements.
• Build and uphold dashboards through the utilization of internal tools to oversee and identify anomalies.
• Fire alerts for Lazada Sale & Birthdays with a focus on "FRAUD WATCH" and high traffic flow. Promptly identify and take action on any suspicious accounts with malicious intent in real-time.

• Investigate and analyze cases concerning account activity, appeals, rule whitelisting, and the creation of fake accounts.
• Monitor T-1 queues and identify high risk rule hits and anomalies within the business portfolio.
• Working as a team to ensure that all of Grab’s verticals are safe and secure.
• Conduct rule validation as needed to ensure that rules are firing effectively and that the rate of false positives is low.
• Work collaboratively with other cross-functional teams to better understand their concerns and pain areas so that policies and procedures can be adjusted more effectively.
• Create and monitor SQL scripts to ensure that any dirty data from obsolete rules is properly cleaned up.

Malaysia

- Handles merchant related queues in Zendesk such as investigation, onboarding & escalations that are automated or by other departments- Investigate investigation alerts that inflows through set rules by Data Analytics team and escalation tickets by other LOB's in regards of suspicious transactions to merchant- Perform analysis and investigation using.

Malaysia

- Recommend and implement anti-fraud workflows for sudden change in transaction patterns and trends derived from chargebacks, internal and external fraud reports.- Work with peers and liaise with stakeholders, policy managers & data analytics teams to communicate fraud trends and share best practices and suggestions to avoid potential loss to company's.

Malaysia

-Support customers and preventing fraud by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies.- Handle and clear risk operation queues on a daily basis to adhere with SLA-Perform risk analysis on transactions and user accounts to determine if there are any fraud patterns and to mitigate.

Selangor, Malaysia

Oversee Consumer Fraud Risk towards regions NA, APAC, LATAM & EMEA. Review and work on multiple queues on a daily basis. Make decisions that impacts risk factors using fraud related tools namely Argus and Compass GoldPosition - Spoof Processing and Appeal Review Agent- Manage and identify suspicious account patterns via Argus and escalate via PET Ticket's.

Malaysia

Handled daily troubleshooting of devices at outlet. Minor hardware repairs. Optimized existing Operating Systems (OS). Deployed OS on new workstations

Malaysia

Performed diagnostics and troubleshooting issues faced by workers. Maintain equipment inventory lists. Designed banners & newsletters for marketing purpose.