Rashmi Jadhav (She/Her) Email & Phone Number

Mumbai, Mh, In

India

Sterling Talent Solutions provides hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for employers worldwide. Our comprehensive suite of cloud-based background screening and onboarding solutions deliver accurate, reliable results and tools to maintain compliance throughout the hiring cycle. With 18 offices in eight countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world. The National Association of Professional Background Screeners (NAPBS), a distinction earned by fewer than 10% of all background-screening companies, accredits Sterling Talent Solutions.We support our customers in carrying out the below mentioned Background Checks:- Academic Verification - Employment Verification- Criminal Verification - Occupational Health Checks- Due Diligence activities - Credit History ChecksRoles and Responsibility:-• Project manage a portfolio of Commercial Client onboardings to successful outcomes• Engage with Client stakeholders to quickly understand their business goals, building credible relationships. • Effectively deliver engaging enablement training and workshops on both strategic and technical topics• Take ownership of technical workstreams in onboarding projects and work directly with client side product and engineering stakeholders• Understand and document project scope, integration requirements and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding• Contribute to the design and improvement of processes and customer experience during onboarding• Coordinate effectively with client agencies & third parties to drive implementation outcomes• Lead key projects for India business

Mumbai Area, India

Sterling — a leading provider of background and identity service. Our technology-powered services help organizations create great environments for their workers, partners and customers. Job Overview:The Business Relationship Manager is responsible for growth and retention of a client portfolio comprised of up to 35 - 38 accounts. As a Business Relationship Manager I'm responsible for full end to end customer account management.Job Description:• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals.• Understand each client’s organizational dynamic.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs.Skills:• Strong client focus – commitment to delivering superior client experience and advocating for client needs• Consultative selling skills – experience expanding account reach, up/cross-selling.• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution.• Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics• Organization – ability to prioritize and focus on value-add activity, ability to multi-task• Attention to detail