Rasidayana Ramlan
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Rasidayana Ramlan Email & Phone Number

Executive, Technical Support at Pernec Corporation Berhad
Location: Puchong, Selangor, Malaysia 4 work roles 3 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Pernec Corporation Berhad
Role
Executive, Technical Support
Location
Puchong, Selangor, Malaysia
Company size
218 employees

Who is Rasidayana Ramlan? Overview

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Quick answer

Rasidayana Ramlan is listed as Executive, Technical Support at Pernec Corporation Berhad, a with 218 employees, based in Puchong, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Rasidayana Ramlan.

Rasidayana Ramlan previously worked as PROTÉGÉ, IT Support at Pernec Corporation Berhad and Internship Trainee at Permodalan Nasional Berhad. Rasidayana Ramlan holds Bachelor Of Information Technology (Networking Technology)(Hons), Information Technology, 3.31 from Kolej Universiti Islam Antarabangsa Selangor.

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Email format at Pernec Corporation Berhad

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Pernec Corporation Berhad

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Profile bio

About Rasidayana Ramlan

Hi there! I'm Rasidayana Ramlan, but you can call me Yana.With a career focused on technical support, I've honed my skills as a results-oriented Technical Support Executive. Whether it's managing team operations, providing L2 support, or contributing to system design documentation, I've built a proven track record of success.I thrive in problem-solving environments. Resolving technical issues is where I shine brightest. Whether it's troubleshooting complex problems or leading shift operations to ensure seamless service delivery, I'm always up for the challenge. Moreover, my expertise extends beyond support tasks – I'm proficient in Google Workspace administration, technical writing, and all aspects of IT support.Beyond my professional capabilities, I bring a positive attitude and a sense of fun to the workplace. Collaboration and innovation are not just buzzwords to me – they're integral to my work ethic. I believe in fostering environments where every team member feels valued and empowered to contribute their best.Let's connect and explore how we can collaborate and achieve great things together!

Current workplace

Rasidayana Ramlan's current company

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Pernec Corporation Berhad
Pernec Corporation Berhad
Executive, Technical Support
malaysia
Website
pernec.com.my
Employees
218
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4 roles

Rasidayana Ramlan work experience

A career timeline built from the work history available for this profile.

Executive, Technical Support

Current
Pernec Corporation Berhad

- Actively engaged in facilitating migration for the utilized managed service.- As a shift lead, oversee and guide team members, offering coaching and mentorship to new hires, generate daily and monthly reports, delegate tasks, and streamline work schedules.- Integral part of the Application Operation Centre, delivering L2 support.- Successfully authored System Design Document (SDD) documentation.- Diligently monitor and troubleshoot any service-related issues, proactively identifying and implementing solutions.

Jan 2022 - Present

Protégé, It Support

Pernec Corporation Berhad

Cyberjaya, Selangor, Malaysia

- Furnishing essential information concerning the services offered to a user base exceeding 400,000 individuals across Malaysia.- Attending to inquiries via calls, emails, and chats from customers, adhering to a rotational shift schedule.- Proficiently resolving common issues and conducting troubleshooting tasks, including but not limited to providing user credentials, software verification, resolving installation hitches, configuring setups on both phones and laptops, and delivering L1 support. Additionally, responsible for gathering pertinent user data and escalating complex matters to the technical team.- Actively contributing to the ISMS team, authoring documentation on behalf of the Helpdesk department.

Jan 2021 - Dec 2021

Internship Trainee

Permodalan Nasional Berhad

- Participated in the Proof of Concept (POC) for Ruckus WiFi.- Strategizing the provisioning of Internet lines.

Jul 2020 - Sep 2020

Administrator

Aig

Perform clerical tasks including filing, data entry, and aiding supervisors with ongoing assignments.

Apr 2015 - Jun 2015
Team & coworkers

Colleagues at Pernec Corporation Berhad

Other employees you can reach at pernec.com.my. View company contacts for 218 employees →

ZD Zahari Daud Zahari Daud Colleague at Pernec Corporation BerhadMalaysia View → AA Azmi A Azmi A Colleague at Pernec Corporation BerhadMalaysia View → MI Mohd Iqram Mustapa Mohd Iqram Mustapa Colleague at Pernec Corporation BerhadWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → NN Nar Narumba Nar Narumba Colleague at Pernec Corporation BerhadKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → FM Faris Masri Faris Masri Colleague at Pernec Corporation BerhadWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → JH Jordan Harrington Jordan Harrington Colleague at Pernec Corporation BerhadLos Angeles, California, United States View → MM Mahathir Mohamad Mahathir Mohamad Colleague at Pernec Corporation BerhadSelangor, Malaysia View → MH Mohd Hafiz Zulhelmi Lokman Mohd Hafiz Zulhelmi Lokman Colleague at Pernec Corporation BerhadWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → MI Mohd Isa Mohd Isa Colleague at Pernec Corporation BerhadMalaysia View → CA Che Alim Hashim Che Alim Hashim Colleague at Pernec Corporation BerhadKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View →
3 education records

Rasidayana Ramlan education

Bachelor Of Information Technology (Networking Technology)(Hons), Information Technology, 3.31

Kolej Universiti Islam Antarabangsa Selangor

Activities and Societies: Vice President I, Persatuan Mahasiswa Fakulti Teknologi & Maklumat (PMFSTM) Deputy Welfare Exco, Persatuan.

Secondary School, General Studies

Sekolah Kiblah
FAQ

Frequently asked questions about Rasidayana Ramlan

Quick answers generated from the profile data available on this page.

What company does Rasidayana Ramlan work for?

Rasidayana Ramlan works for Pernec Corporation Berhad.

What is Rasidayana Ramlan's role at Pernec Corporation Berhad?

Rasidayana Ramlan is listed as Executive, Technical Support at Pernec Corporation Berhad.

Where is Rasidayana Ramlan based?

Rasidayana Ramlan is based in Puchong, Selangor, Malaysia while working with Pernec Corporation Berhad.

What companies has Rasidayana Ramlan worked for?

Rasidayana Ramlan has worked for Pernec Corporation Berhad, Permodalan Nasional Berhad, and Aig.

Who are Rasidayana Ramlan's colleagues at Pernec Corporation Berhad?

Rasidayana Ramlan's colleagues at Pernec Corporation Berhad include Zahari Daud, Azmi A, Mohd Iqram Mustapa, Nar Narumba, and Faris Masri.

How can I contact Rasidayana Ramlan?

You can use AeroLeads to view verified contact signals for Rasidayana Ramlan at Pernec Corporation Berhad, including work email, phone, and LinkedIn data when available.

What schools did Rasidayana Ramlan attend?

Rasidayana Ramlan holds Bachelor Of Information Technology (Networking Technology)(Hons), Information Technology, 3.31 from Kolej Universiti Islam Antarabangsa Selangor.

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