Roger Silva Email & Phone Number

Panamá, Panama

Panamá, Panama

• Remote Workstation administration using Manage Engine Endpoint Central. Patches, configurations, and software deployment.• OS Imaging and Deployment using Manage Engine OS Deployment.• AD workstations and OUs management.• ERP, POS and proprietary software logging on server and workstations.• Utilization of Microsoft LAPS.• KinPOS integration configuration on store POS.• Bank POS terminal utilization and configuration.• Hikvision and Milesight IP cameras and NVR configuration, and installation.• Camera bitrate and codec stream configuration for optimized use of NVR storage.• Hikvision IP face and fingerprint access control configuration.• Hikvision time and attendance module.• HikCentral utilization for unified security system administration.• Coordination with Third-party providers.• Electronic invoicing knowledge using WebPOS.• Zebra’s Android PDTs configuration using ADB (DataWedge, Enterpise Home Screen)• Android smartphones configuration, mobile apps, and policies deployment through Manage Engine MDM.• Avaya SIP IP phones configuration.• Retail POS Software management: user and permissions management, server and POS software installation and configuration.• Warehouse and stores inventory software management.• Intelisis ERP utilization and installation.• Zebra direct thermal barcode label printer configuration and maintenance: ZPL prints through TCP/IP.• Swipe and optical document readers configuration (MRZ and OCR scanners).• Microsoft SQL Server database backup and restore.• PSExec utilization for bulk remote code and script execution.• Linux server setup for data analysis using InfluxDB, Telegraf and Grafana

Panamá, Panamá

• Installation, repair y maintenance of IT equipment (computers, printers, routers, switches, and APs).• Zyxel devices management over GUI and CLI (Site-to-Site VPN, SSL VPN, L2TP over IPsec, Content Filtering, Security Policies, Supernetting, NAT for server remote access).• Hosting, domains, and mail server management.• Active Directory Domain Controllers setup and management on Windows Server and Linux using Samba.• PBX and VoIP gateway installation, configuration, and management.• Self-hosted mail server configuration and installation in Linux.• On site and remote customer service.• Load balancing and failover configuration on WAN trunks.• Azure AD user management.• Google Workspace management.

Panamá, Panamá

• In charge of the operative side of the production plant, quantities to produce and its distribution to branches.• Programming of daily production and its distribution to branches and business customers, making use of reports created with pivot tables.• Elaboration of a system for branch inventory management using macros and VB in Excel.• Calculation of optimal stock, safety stock and reorder points for each branch and product.• Verify that the information provided by the branches, and required for the analysis, were correct and accurate.

Panamá, Panama

• Installation, setup, and maintenance of computing labs and classroom computers.• Thin Client devices setup and deployment with Citrix and XenServer.• Elaboration and setup of images using Sysprep and DISM.• Unified Write Filter (UWF) Setup.• Repair and maintenance of devices with Windows and macOS.