Rasleen Kaur Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Calgary, Canada Area

• Co-ordinate and liaise with various internal and external departments to ensure smooth day to day operations to support excellent service to our clients (Loblaw (LCL) and Shoppers Drug Mart (SDM)) and our customers.• Track, trace and manage various issues related to timely delivery of inbound freight to the LCL and SDM DCs in Western Canada. Ensure proactive communication is sent out in case of any expected discrepancies. Coach partner organisations on the new track/trace system to ensure proper communication flows through to the stores/DCs• Manage staff productivity, ensure all inbound activities are covered in a timely fashion. Ensure accuracy of all system related transactions in TC to reflect actual operations. • Audit and validate carrier invoices especially from CP and CN.• Identify and implement process improvements in existing systems to improve the overall employee efficiency. Train and coach colleagues on the new processes (including new systems like SAP-Material Management , T&T portal) to ensure a smooth transition.• Investigate and answer queries from various stakeholders (buyers, vendors, receivers, management) and if applicable, direct them to appropriate contacts.• Design and implement new processes in the transition involving the inbound business for our new client - Loblaw Company Ltd (LCL).

Calgary, Canada Area

• Coordinated, tracked and traced the outbound deliveries to all Shoppers Drug Mart Stores in Western Canada.• Captured all physical activities in the Transportation Management System and ensured accuracy of the data.• Coordinated proper paperwork and information flow for accurate billing.

Brampton, On

Job shadowed and assisted all internal departments including Customer Service, Operations, Accounts - Payable and Receivable and Admin to understand the overall working of the organization.

Toronto, Canada Area

• Effectively coordinated with 10 international chapters of UNITED SIKHS for various projects for activities including fundraising, media publications, radio programs, advertisement/poster design and volunteer sign ups.• Coordinated with the directors and volunteers for effective resource deployment for various projects.• Answered queries through telephone, e-mail and snail mail of various volunteers, donors and other stakeholders.• Raised purchase orders for office supplies and relief materials.• Designed and proof-read all official communication going out to external stakeholders.

Mumbai Area, India

• Managed 104 key customer accounts through proactive visits and calls and maintained excellent customer relations with existing clients.• Prepared various standard communication documents as well as presentations to be sent/presented to various clients. • Worked closely with all the internal departments to meet the customers’ requirement.• Single point contact for all key accounts providing technical as well non-technical support.• Designed and implemented value added services (VAS) for key customers.• Launched various initiatives designed by Demand Side Management and Corporate Customer Care team within specified budgets and time frames.• Successfully organized “Customer Day” for the first time in the organization.

Mumbai Area, India

• Coordinated with customers and internal departments (procurement, operations, production and dispatch) for the execution of sales orders with a focus on on-time delivery of the customer’s requirements.• Improvised the order handling process by introducing monthly revenue planning and forecasting through MS Office.• Effectively used SAP to process customer requirements, enter sales orders, and subsequently generate delivery notes and invoices upon order dispatch and completion.• Coordinated timely delivery and dispatch with the third party dispatchers and transport companies.• Efficiently planned and realized monthly liquidation of receivables.

Bullet Proof Manager (Leadership Development Program)

Ontario College Graduate Certificate, Global Business Management (Honours)

Activities and Societies: • Active Member of APICS Students' Chapter • Volunteered as an Orientation Leader for the Fall and Winter 2012.

B.Tech, Electronics And Communication

Activities and Societies: Active member of Campus Recruitment Committee responsible for coordination and organization of campus placement.

High School

Activities and Societies: • Active member of the Bharat Scouts and Guides. • Represented our state (Jammu and Kashmir) as a part.