Rafael Macedo Email and Phone Number
Rafael Macedo personal email
- Valid
Professional with 20 years of experience in projects in complex IT, telecom, infrastructure, systems development and deployment environments in general, focused on business and value generation.Graduated in Technology in Computer Networks, I have an MBA and Post MBA, both from FGV-Rio, and focused on Project Management and MBA in People Management, at USP Esalq.Certified in PSM I, COBIT, SFPC, RWVCPC, Mgmt 3.0 and Yellow Belt, I have been working in recent years with the best project management practices, where I highlight: PMI PMBOK, Scrum, Kanban, Lean, Agile, all applied to a current model of management and totally focused on the human being and the result they can generate.Extensive experience with good practices and project frameworks (SCRUM, KANBAN, PMBOK, ITIL, COBIT, SaFe) and their ceremonies, familiarity with tools such as JIRA, Trello, MIRO and MURAL, excellent communication and presentation skills, team leadership, teambuildings , lean inception, creation of processes and workflows, agile metrics and team empowerment.
Sysmap Solutions
View- Website:
- sysmap.com.br
- Employees:
- 857
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Service Delivery ManagerSysmap SolutionsSão Caetano Do Sul, Sp, Br
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Senior Pmo ConsultantSysmap Solutions Oct 2022 - PresentSão Paulo, Brasil
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Senior Consultant Project ManagerThoughtworks Jan 2021 - Sep 2022São Paulo, BrasilActed as a Consultant/Agile Master in innovative technology projects with Global Customers;Leadership of multidisciplinary teams, with different stacks and geographically distributed;Implementation and facilitation of agile processes and Scrum ceremonies (Scrum, KANBAN, SaFe);Risk management, status reports, metrics and stakeholders management;Feedback seeking improvements, support in the creation and monitoring of individual development plans and collaborative leadership; -
Senior Project ManagerMv Dec 2019 - Jan 2021São Paulo Area, BrazilActed as a Project Manager in Consulting specialized in the implementation, updating and technological migration of Healthcare ERP`s;Worked with the Factory and the Commercial team, ensuring the entire implementation and financial lifecycle of the project;Management of multidisciplinary teams, stakeholders and ensuring that communication is fluid and effective during the implementation cycle;Project presentations to the entire body of Managers involved in this, the solution and its implementation stages;Acted according to the project management methodology recommended by the Company, meeting the evolution indicators and efficiency standards;Prioritization and control of incidents for inclusion in sprints, negotiation with POs and the Cia's PMO. -
Tech LeadInfobase It May 2019 - Oct 2019São Paulo, São PauloResponsible for managing the CMS team - content team - which supported 300 Dufry websites spread across the globe;Implementation of Scrum and KANBAN framework for demand and project management;Direct contact with the leadership of Global Campaigns (Basel, Switzerland) and other partners around the world;Use of the Magento tool to manage the Client's promotions and products. -
Senior Project ManagerRede D'Or São Luiz Aug 2016 - May 2019Rio De Janeiro E Região, BrasilExperience in planning complex network structures for hospital and high availability environments;Elaboration and control of expressive budgets (5MM BRL), which included everything from the acquisition of imported inputs to the contracting of partner companies;Working with the Civil Construction, Electrical and Architecture teams, in the construction and definition of the infrastructure for a specific hospital unit;Leadership of multidisciplinary teams;Responsible for the implementation of the WiFi Implementation Program in Hospital units (16MM BRL) -
Sr It Project ManagerB2W Digital May 2013 - Jul 2016Rio De Janeiro Area, BrazilExperience in complex Infrastructure projects in Distribution Centers (Warehouses) for E-commerce environments;I led projects to develop new features and improvements on the websites: Americanas.com, Shoptime.com, Soubarato.com and Submarino.com;Survey, control and approval of budgets of 2MM BRL;Joint action with Civil and Electrical Engineering teams;Work on web projects for financial services on the Marketplace;Direct contribution to the Cia's growth master plan. -
Project ConsultantNoorden Group Dec 2012 - May 2013Rio De Janeiro Area, Brazil• Acted as an infrastructure IT project consultant in a large retail company• Managed multiple infrastructure IT projects• Executed IT technological update on its main warehouse• Projects that had positively impacted all the stores and Main Office• Negotiated with suppliers, acquired resources and logistics management • Controlled large amount of investments -
It Project ManagerIndra Jul 2011 - Dec 2012Rio De Janeiro• Managed big and complex IT infrastructure projects for Oil and Gas Company• Managed projects through a conflicting and complex environment• Implemented strategic projects that helped the Company reach its main objectives • Implemented a brand new infrastructure do support SAP HANA BO• Updated the infrastructure of the main IT calls in Petrobras, affected positively about +5k people -
Project ManagerContax Jul 2010 - Jul 2011Rio De Janeiro Area, BrazilActed as a Project Leader meeting the demands of the SAC Oi segment. Creating timelines with the use of MS-Project, ensuring that the project is delivered on time, cost and scope defined. Negotiation with conflict management suppliers, development of new applications and systems implementation, interaction with other project teams and relationship managers. -
It CoordinatorCentauro Telecom Apr 2009 - Sep 2010Rio De Janeiro Area, BrazilResponsible for maintaining the functionality of IT services at the client Noble Denton, which includes the management of the Microsoft environment, CISCO and AVAYA. Relationship and negotiation with suppliers of goods and services. Define and implement IT solutions by interacting directly with its headquarters in Houston - USA. IT Governance application using the COBIT best practices.Layout networking, procedures, processes and working methods. Implementation and Windows Server 2008 administration, in 2003, distributed file service, load balancing, WSUS, backup routines using Symatec Backup Exec and Isa Server Enterprise Edition 2006. Coordination of the help desk team and electrical maintenance that act on the customer. Migration projects, updates and application of technologies for better functioning of systems.
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Technical Support Analyst JrWittel Comunicações Oct 2006 - Feb 2009Rio De Janeiro E Região, Brasil• Managed CTI Genesys platform• Configured and manteined all call centers call• DN's creation and External Routing Points -
It Jr. OperatorCpm Sa Mar 2005 - Oct 2006Rio De Janeiro Area, Brazil• Managed an AVAYA Definity v11• Managed an AVAYA CentreVu CMS 13.0• Responsible for executing routine activities on customer operations: Velox, ABN, Brazil Vehicles, Sulacap, Sulamérica Box Carrefour, 103 and Oi Internet• Also supported Nortel Environment , DEFINITY version 11, NICE, 3 AVAYA ACDs, Nortel ACD, TT Platform & S, AVAYA CentreVu CMS 13.0 and 9.0, monitoring the URA's, creating VDN`s, Vectors, -
Technical Support AssistantTnl Contax Sep 2004 - Mar 2005Rio De Janeiro Area, Brazil• Responsible for all validations and testing (error detection) on Intervoice IVR's
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Professional Services - TiPeople Computação Nov 2003 - Aug 2004Rio De Janeiro Area, BrazilTechnical Installation, Maintenance and networks.Main activities: Technical responsible for the functioning of the internal network, email, configuration and maintenance of all machines. Performing preventive maintenance periodically.
Rafael Macedo Skills
Rafael Macedo Education Details
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Business Administration And Management, General -
English -
Mba In People Management -
Post Mba In Executive Project Management -
It Focused Project Management
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Tecnologia Em Redes De Computadores -
Gerenciamento De Programas, Portfólio E Pmo
Frequently Asked Questions about Rafael Macedo
What company does Rafael Macedo work for?
Rafael Macedo works for Sysmap Solutions
What is Rafael Macedo's role at the current company?
Rafael Macedo's current role is Service Delivery Manager.
What is Rafael Macedo's email address?
Rafael Macedo's email address is ra****@****ail.com
What schools did Rafael Macedo attend?
Rafael Macedo attended University Of La Verne, Els Language Centers, Universidade De São Paulo, Fundação Getulio Vargas, Fundação Getulio Vargas, Centro Universitário Da Cidade, Fundação Getulio Vargas.
What skills is Rafael Macedo known for?
Rafael Macedo has skills like Wbs, Windows Server, Cisco Technologies, Genesys, Pmo, Call Center, Data Center, Infrastructure, Service Desk, Itil, Cobit, Nice Call Recording.
Who are Rafael Macedo's colleagues?
Rafael Macedo's colleagues are Adriana Oliveira, Augusto Cesar, Patricia Menari, Eduardo Henrique Faria, César Macedo, Breno Cruz, Thiago Primo.
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Rafael Macedo
Campinas, Sp2shosp.com.br, hotmail.com2 2197995XXXX
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2gmail.com, w3haus.com.br2 55 (11)XXXXXXXXXX
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