Rafael Macedo Email & Phone Number

São Caetano Do Sul, Sp, Br

São Paulo, Brasil

São Paulo, Brasil

Acted as a Consultant/Agile Master in innovative technology projects with Global Customers;Leadership of multidisciplinary teams, with different stacks and geographically distributed;Implementation and facilitation of agile processes and Scrum ceremonies (Scrum, KANBAN, SaFe);Risk management, status reports, metrics and stakeholders management;Feedback seeking improvements, support in the creation and monitoring of individual development plans and collaborative leadership;

São Paulo Area, Brazil

Acted as a Project Manager in Consulting specialized in the implementation, updating and technological migration of Healthcare ERP`s;Worked with the Factory and the Commercial team, ensuring the entire implementation and financial lifecycle of the project;Management of multidisciplinary teams, stakeholders and ensuring that communication is fluid and effective during the implementation cycle;Project presentations to the entire body of Managers involved in this, the solution and its implementation stages;Acted according to the project management methodology recommended by the Company, meeting the evolution indicators and efficiency standards;Prioritization and control of incidents for inclusion in sprints, negotiation with POs and the Cia's PMO.

São Paulo, São Paulo

Responsible for managing the CMS team - content team - which supported 300 Dufry websites spread across the globe;Implementation of Scrum and KANBAN framework for demand and project management;Direct contact with the leadership of Global Campaigns (Basel, Switzerland) and other partners around the world;Use of the Magento tool to manage the Client's promotions and products.

Rio De Janeiro E Região, Brasil

Experience in planning complex network structures for hospital and high availability environments;Elaboration and control of expressive budgets (5MM BRL), which included everything from the acquisition of imported inputs to the contracting of partner companies;Working with the Civil Construction, Electrical and Architecture teams, in the construction and definition of the infrastructure for a specific hospital unit;Leadership of multidisciplinary teams;Responsible for the implementation of the WiFi Implementation Program in Hospital units (16MM BRL)

Rio De Janeiro Area, Brazil

Experience in complex Infrastructure projects in Distribution Centers (Warehouses) for E-commerce environments;I led projects to develop new features and improvements on the websites: Americanas.com, Shoptime.com, Soubarato.com and Submarino.com;Survey, control and approval of budgets of 2MM BRL;Joint action with Civil and Electrical Engineering teams;Work on web projects for financial services on the Marketplace;Direct contribution to the Cia's growth master plan.

Rio De Janeiro Area, Brazil

• Acted as an infrastructure IT project consultant in a large retail company• Managed multiple infrastructure IT projects• Executed IT technological update on its main warehouse• Projects that had positively impacted all the stores and Main Office• Negotiated with suppliers, acquired resources and logistics management • Controlled large amount of investments

Rio De Janeiro

• Managed big and complex IT infrastructure projects for Oil and Gas Company• Managed projects through a conflicting and complex environment• Implemented strategic projects that helped the Company reach its main objectives • Implemented a brand new infrastructure do support SAP HANA BO• Updated the infrastructure of the main IT calls in Petrobras, affected positively about +5k people

Rio De Janeiro Area, Brazil

Acted as a Project Leader meeting the demands of the SAC Oi segment. Creating timelines with the use of MS-Project, ensuring that the project is delivered on time, cost and scope defined. Negotiation with conflict management suppliers, development of new applications and systems implementation, interaction with other project teams and relationship managers.

Rio De Janeiro Area, Brazil

Responsible for maintaining the functionality of IT services at the client Noble Denton, which includes the management of the Microsoft environment, CISCO and AVAYA. Relationship and negotiation with suppliers of goods and services. Define and implement IT solutions by interacting directly with its headquarters in Houston - USA. IT Governance application using the COBIT best practices.Layout networking, procedures, processes and working methods. Implementation and Windows Server 2008 administration, in 2003, distributed file service, load balancing, WSUS, backup routines using Symatec Backup Exec and Isa Server Enterprise Edition 2006. Coordination of the help desk team and electrical maintenance that act on the customer. Migration projects, updates and application of technologies for better functioning of systems.

Rio De Janeiro E Região, Brasil

• Managed CTI Genesys platform• Configured and manteined all call centers call• DN's creation and External Routing Points

Rio De Janeiro Area, Brazil

• Managed an AVAYA Definity v11• Managed an AVAYA CentreVu CMS 13.0• Responsible for executing routine activities on customer operations: Velox, ABN, Brazil Vehicles, Sulacap, Sulamérica Box Carrefour, 103 and Oi Internet• Also supported Nortel Environment , DEFINITY version 11, NICE, 3 AVAYA ACDs, Nortel ACD, TT Platform & S, AVAYA CentreVu CMS 13.0 and 9.0, monitoring the URA's, creating VDN`s, Vectors,

Rio De Janeiro Area, Brazil

• Responsible for all validations and testing (error detection) on Intervoice IVR's

Rio De Janeiro Area, Brazil

Technical Installation, Maintenance and networks.Main activities: Technical responsible for the functioning of the internal network, email, configuration and maintenance of all machines. Performing preventive maintenance periodically.

Leading & Coaching The Human Organization, Business Administration And Management, General

Business English Program, English

University of La Verne

Mba In People Management

Post Mba In Executive Project Management

Mba, It Focused Project Management

Associate Degree In Computers Networks, Tecnologia Em Redes De Computadores

Gerenciamento De Programas, Portfólio E Pmo

O curso Gerenciamento de Programas, Portfólio e PMO trata do desafio constante, nas organizações, de gerenciar projetos e programas de.