With over 25 years of professional experience across various IT roles, I have now ventured into entrepreneurship, blending my expertise in digital marketing and IoT with my passion for organic farming and nutrition. Currently, I serve as the Managing Director for an Internet Marketing firm specializing in SEO, outbound marketing, and AI technologies. Our capabilities include training and utilizing advanced AI models such as OpenAI, SDXL, Mistral, and proficiency in Python coding.My career trajectory has been marked by significant achievements and leadership roles. As a self-employed IT entrepreneur and senior executive in Customer Service & Operations, I have garnered extensive international experience. My corporate know-how spans Service Delivery design, setup, operations, and transitions, all while managing P&L responsibilities. I possess a demonstrated ability to take initiative, assume responsibility, and lead both local and virtual teams across the globe, viewing globalization as a strategic opportunity.Previously, I served as Operations Director for the Société Internationale de Télécommunications Aéronautiques (SITA) in Brussels, Belgium. In this role, I commanded service management and operations for EUROCONTROL, the European Organisation for the Safety of Air Navigation, and National Air Traffic Authorities. I supported over 100 remote locations across Europe and adjacent countries, managing complex WAN, LAN, Desktop, and operational Air Traffic Control messaging operations. Additionally, I introduced voice services for operational Air Traffic Control, designed and developed a joint collaboration platform between the three organizations, and oversaw budget planning, execution, and control.Earlier in my career, I held multiple roles at SITA in Eschborn, Germany, including Transition & Project Manager. I played a pivotal role in evolving regional and national Service Desks into Global Support Centres while leading global Technical User Groups. My journey in service management began from scratch after studying Economics and Business Administration. I started as a 2nd level support agent and progressed to Supervisor and Deputy Help Desk Manager, providing 24/7 operations and end-user support.I am passionate about leveraging my diverse skill set to drive innovation and operational excellence in the digital marketing and IT landscapes.