Leading PIL (Ghana) Ltd, I focus on operational excellence, market expansion, and digital transformation to enhance our shipping and logistics services. My responsibilities include driving strategic initiatives, optimizing our service delivery to exceed customer expectations, and supporting our regional team towards achieving ambitious growth targets. I leverage my industry expertise to navigate market challenges, ensuring PIL remains at the forefront of the shipping sector in Africa and beyond.

Reporting to East Africa Cluster – Managing Director• Develop and implement a comprehensive Customer Care Strategy for CMA CGM East Africa, focusing on automation, process improvement, and effective communication.• Monitor and improve customer satisfaction through, among others, NPS and TPS surveys.• Oversee offshoring activities, ensuring customer needs are met.• Lead key investment and CSR projects, working with Regional and Head Office Leadership to identify opportunities and risks.• Assisting the MD in Coordinating and directing Strategic Project efforts across departments, striving for process improvement and efficiencies in Customer Care operations.

Reporting to East Africa Cluster – Managing Director

Reporting to East Africa Cluster – Managing DirectorDual role as Cluster Operations & Logistics Manager and Mombasa Branch Manager• Working with internal and external stakeholders to ensure optimal berth planning, effective and efficient vessel and cargo operation• Driving best-in-class Cargo Operation across the Cluster by ensuring appropriate cargo, and equipment mix while maintaining nothing less than 100% vessel filling factor.• Working with all the terminal operators across the Cluster, both private and governmental to help them perform at their best while delivering service to all CMA CGM vessels.• Ensuring timely availability of required special equipment such as CA reefers, food-grade containers, magnum reefers, flat racks etc while maintaining equipment evacuation to high-demand zones. • Working with depots, logistics centers, CFS’es, and ICD’s across the Cluster and the Region to support the strategy and initiatives of the Group.• As Mombasa Branch Manager overseeing all functions across the business including Commercial, Customer Service, Finance, HR, Intermodal and everything else in between.

• Annual turnover: USD 11m (2020) - USD 20m (2021 projected)• Team Size: 6 direct reports - 29 total (streamlined from 8 D & 44 T in 2018)• Responsible for full financial management and P&L oversight,- Total operating cost reduced by 23% from 2018 to 2020.- Discovered fundamental errors in remuneration from Principal organization. Reconciled, corrected, and recovered missing remuneration of ~$600K USD.• Cultivate a network of domestic and international business partners throughout Tanzania.- Got elected to the Executive Council in Tanzania Shipping Agents Association (TASAA) after only one year in Tanzania.• Leverage deep commercial understanding of business drivers in multiple markets and industries to successfully re-establish key controls and policies covering all business aspects, including finance, operations, HR, and IT for PIL Tanzania.- Improved operational efficiency and cost savings by reducing the workforce from 45 to 29 employees while maintaining business growth and profitability.- Promoted into the role after Internal Audit with poor results. Worked to improve all shortcomings, resulting in a near-perfect audit the following year.• Serve as company Board Member, managing existing accounts and continuously building customer relationships.• Grew volumes by 18% from 2018 to 2021.

• Supervised team of 38 colleagues, acting as a liaison between employees and Principal.- Established complete KPI/Performance Ratio framework for the multifunctional team• Optimized inland transportation by maximizing loadings and reducing vendor cost.- Improve profitability on inland haulage by 500%• Daily/weekly planning of East African Feeder- Increased load factor from 80% to 93%

• Responsible for all commercially focused liner activities and container shipping within PIL, including operations, equipment, documentation, contracting, and marketing.• Reported to Head of Agency (Kenya) and performed leadership activities in close partnership with Principal Office (HQ) Liner Team.• Traveled to HQ in Singapore for advanced system training.

• Oversaw all aspects of finance, sales, supply chain, and administration for Tanzania, Uganda, and Kenya. • Directed sales efforts and established revenue targets and KPIs. Improved company growth by 12% YoY in quantity and quality.• Developed budgets based on sales forecasts, devising and implementing robust growth strategies.• Established strong working relations with key clients, responding promptly to feedback and concerns.

• Oversaw supply chain, procurement, and warehousing for Heineken logistics business in Kenya, Tanzania, and Uganda.• Conducted thorough analysis and negotiating with terminal and transportation to secure 15% cost reduction, leading to promotion to GM role after ~14 months.• Successfully defined job responsibilities for all employees and directed the launch of a job grading system to ensure optimal performance. Led seven warehouses with ~20 employees each while supporting fleet management across the region.

• Joined the team in a consultant role, achieving rapid promotion to Managing Director. • Oversaw daily operations, including financial reporting, human resource development, and sales and marketing in alignment with company policies. • Identified new business opportunities, led deal negotiations, and finalized with suppliers. Oversaw P&L and all related financial KPIs.• Secured large cement contract valued at $2M USD. Enabled significant cost savings through detailed logistics reviews to determine cost-saving options.• Successfully identified the root cause of underperformance of truck marshalling yard business. Led turnaround resulting in a cost-savings profit of ~$180K USD.

• Joined during construction/startup phase. Led daily operational activities through facility completion.• Prepared job descriptions and KPIs for all roles, conducted interviews and hired/onboarded 25 team members. Developed operational procedures and obtained necessary licensing to support growth. • Negotiated strategic partnerships and finalized deals with skilled contractors, subcontractors, and suppliers.

• Oversaw vessel operations and costs. Led four teams, including ~1500 direct and indirect reports.• Led business process offshoring (BPO) operations for Maersk Line and additional business units.• Performed role of Key Account manager for business development and process management. Implemented Lean Six Sigma methodologies throughout all organizational operations.

• Responsible for terminal and inland services for the East African region, including Tanzania, Kenya, Uganda, and South Sudan with annual revenue of ~$11M USD. • Supervised outsourcing activities and business operations, including container depots, trucking companies, port activities, and container sales.• Managed P&Ls, regulatory compliance, and regional operations to achieve growth objectives. • Led ~300 employees and reported to executive leadership teams.

Promoted in existing role

• Achieved promotion from Manager to Assistant General Manager after six months.• Relocated to Philippines to develop department from the ground up. Identified, tested, and pursued internal outsourcing activities to reduce costs and capitalize on the existing workforce.• Introduced KPIs to determine work value and assess internal outsourcing benefits. Established teams to cover various business lines within the company, including contract and tender management for global and area key clients, analytics, and procurement process for supply to vessels. • Developed a substantial amount of work, leading to team growth from 40 to 300 total during tenure. • Earned recognition through Employee Engagement Survey, with teams ranking #1 and #4 for engagement out of 50K employees globally.

• Responsible for contracts and tenders between the company and key clients. Oversaw outsourcing of work to Shared Service Centers in the Philippines to improve operational efficiency, productivity, and strategic growth opportunities.• Coordinated with cross-functional teams, including Commercial/Trade, Legal/Claims, and Shared Service Centers in Manila, Mumbai, and Chennai.